Stevens Creek Toyota

I told Luke by text on Aug 30 that I was on my way and he said he would be busy and he would have his partner mark pascual help me. I showed up at the dealer with my fiance and the guy mark pascual is eyeballing her and asking her multiple questions. At first I didn't think anything of it because they are both of the same nationality. So then the mark takes us in another vehicle for about 30 minutes looking for the Prius Prime I originally told them I was coming to look at. You would think they would have it up front and available. This guy is driving us around in two parking lots very unprofessionally (reckless) and with the music very loud. Finally I see the Prius that was hidden behind the original building and we get out to switch cars. This guy mark once again is asking my fiance all kinds of questions that do not pertain to anything irrelevant to why we are there. Then when I ask him questions about the car he answers very short, like I'm bothering him. VERY UNPROFESSIONAL! Then my fiance tells him look its not for me it's for my fiance. Then out of nowhere he says are you going to use the car to be a Uber Driver. At that point I took my friend mark for a little ride on the freeway with him riding in the backseat. We sat down and I tried to get the lowest price I could get, but at that point he could have given me the car and I would have said xxxx NO! Too bad because I really like that car but unfortunately the sales person has no professional integrity. I definitely would NOT recommend stevens creek Toyota!

I am a new customer to Steven's Creek Toyota and I am here to give great kudos to Josh Pourkhorsand and Lance Nguyen for their patience and diligence to their jobs. Even though I had never personally met Josh, I texted with him about my interest in buying a new Toyota Prius and he was ON TOP of it, to say the least. As soon as there was a matching car being delivered, Josh texted me, held it for me, negotiated with me and made the whole experience EASY. His manner is easy going and not 'high-pressure-sale-vulture.' I liked him immediately. Patient and great sense of humor put me at ease. Josh explained all the ins and outs of the car. Got it washed and detailed before I bought it. If I need anything, Josh made me feel that I could call him at anytime. Lance gave me the same feeling! He works in the Finance department and he was patient and had a great sense of humor also. He carefully explained all the pre-payment of service work and, even though I was initially resistant to the up-sell, it was obvious me that the pre-paid maintenance package just made good common sense. Great team. Also the guys behind the big counter, Jack Joseph, Mark, "The Bus Driver" (I can't remember his name), all of them had a great sense of humor and contributed to the easy going feeling of this dealership. They all seemed to love their jobs and were HAPPY to be there. And... of course, the Prius I bought from SCT is just what I wanted. I will be returning to SCT for the next 6 years for maintenance so this good-natured, positive atmosphere was so refreshing. I had been to a dealership prior to this (nearest to me - I'll leave it to you to map it) and my treatment was FAR less helpful. I was not made to feel important. Even though I had regularly communicated my desires to a sales agent there, I was always put in the position of having to initiate the inquiries regarding their deliveries. My desires were not kept track of and I was not treated specially. I did not get the 'treated-as-family' feeling that I got from Steven's Creek Toyota. I made the right choice the SCT team. One happy customer. --John, from Los Gatos ;)

They were great. I’m in MN and they are in Cali. They took care of the shipping aspect. Very happy