Capitol Toyota

Tried to rate on Yelp but could not. Jimmie Khau sold me a Toyota Camry LE on December 28 and did an excellent job. He was knowledgeable, courtesy, listened to my needs, but most of all he was direct and honest. Sam Nicolas was very knowledgeable and supportive in handling in the finance details.

By far the worst customer service I have ever experienced. Vinnie, the freakin dealership manager, held my 2022 Supra A91-CF Edition for 11 days while they "inspected" the engine for oil damage. Not only did they deny my entire warranty without proper evidence, but they never had any equipment to perform the engine repairs to begin with, and the 11-day hold resulted in rust caused to my engine block. Vinnie, if you're reading this, go xxxx yourself. You are an incompetent human who doesn't know a xxxx thing when it comes to customer service. You lied straight to my face on multiple occasions. You verbally promised me a free rental, only to immediately go back on your word the moment I took my car to a more reliable and professional mechanic. I can only imagine how many other unfortunate customers you fed the same xxxxxxxx lines to me. You xxxxing suck Vinne. Never take your car to Capitol Toyota. They don't deserve your business.

This review is specifically for the service department. In specifics the rude and insulting employee that such a great brand calls their Fixed Operations Manager. Bill Morrow, is the most inconsiderate and disrespectful human being I have ever had the experience of talking to on the phone. We bought a $45k car less than a month ago, something on the door broke, we took it to Capitol Toyota and everything hit the fan from there. First they told me to go back to the dealership that we purchased it from even though they are ALSO TOYOTA!!! I left a message asking for a Service Manager or General Manager to return my call. Within 1/2 an hour I get a phone call from Bill who left me in tears!!! I tried to explain to him how I didn't understand how it wasn't a warranty issue when we pushed a button and the item broke. If the item was made the way it was supposed to, it would have never happened. Bill claimed it was "excessive force" when I asked him to clarify what that meant he said "well you pushed the button." I told him that was ridiculous how they take care of their customers. I told him I am pregnant and this was causing me stress to which he replied, " you are causing yourself the stress, I didn't do anything." I was appalled that he answered me this way. I tried to ask him something and he cuts me off saying, "NO! NO! NO!" I told him I would be contacting corporate to lodge a complaint and he said "If you want to call Toyota and lie that's on you" I confirmed with him that he was calling me a liar and he replied, "those are your words not mine." I am disgusted that a "manager" would talk to a customer in such a way. Capitol Toyota I am sure you can find someone way better to fill this role. The dealership I purchased the car from specifically told they don't want to help you because they don't want to take the fall for it. Bill refused to indicate the broken piece as a warranty issue because we pushed a button and it broke. If the bracket wasn't defective it wouldn't have broken in the first place. @toyota #toyota