Capitol Toyota in San Jose including address, phone, dealer reviews, directions, a map, inventory and more

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765 Capitol Expressway Auto Mall
San Jose, CA 95136

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Sales Department

Sun 9:30am – 9:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun 7:00am – 6:00pm
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Capitol Toyota

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4 (out of 5)

47 out of 61 people said they would recommend this dealer

1 (out of 5)

Disrespectful employee

Reviewed by Devery in San Jose, CAJune 08, 2021

This review is specifically for the service department. In specifics the rude and insulting employee that such a great brand calls their Fixed Operations Manager. Bill Morrow, is the most inconsiderate and disrespectful human being I have ever had the experience of talking to on the phone. We bought a $45k car less than a month ago, something on the door broke, we took it to Capitol Toyota and everything hit the fan from there. First they told me to go back to the dealership that we purchased it from even though they are ALSO TOYOTA!!! I left a message asking for a Service Manager or General Manager to return my call. Within 1/2 an hour I get a phone call from Bill who left me in tears!!! I tried to explain to him how I didn't understand how it wasn't a warranty issue when we pushed a button and the item broke. If the item was made the way it was supposed to, it would have never happened. Bill claimed it was "excessive force" when I asked him to clarify what that meant he said "well you pushed the button." I told him that was ridiculous how they take care of their customers. I told him I am pregnant and this was causing me stress to which he replied, " you are causing yourself the stress, I didn't do anything." I was appalled that he answered me this way. I tried to ask him something and he cuts me off saying, "NO! NO! NO!" I told him I would be contacting corporate to lodge a complaint and he said "If you want to call Toyota and lie that's on you" I confirmed with him that he was calling me a liar and he replied, "those are your words not mine." I am disgusted that a "manager" would talk to a customer in such a way. Capitol Toyota I am sure you can find someone way better to fill this role. The dealership I purchased the car from specifically told they don't want to help you because they don't want to take the fall for it. Bill refused to indicate the broken piece as a warranty issue because we pushed a button and it broke. If the bracket wasn't defective it wouldn't have broken in the first place. @toyota #toyota

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Awfull

Reviewed by John Doe in San JoseMarch 31, 2021

I took my car for a recall, and was declined of a rental/loaner “because they had the airbag inflator in stock”, that I have to leave the car and pick it up in the afternoon.

Customer Service 1

Buying Process 1

Quality of Repair 3

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

My Car Buying Experience

Reviewed by Monica in San Jose, CAJune 05, 2015

I had an excellent experience in my car purchasing experience at Capitol Toyota. I looked at the car the weekend before during the big Memorial Day Sale at another dealer, and was very close to purchasing it until a friend advised me to check out cars.com. In doing so, I was able to get a quick assessment of the exact car I wanted at the best price. I found Capitol Toyota, and my sales representative Gordon Holscher, to be the fairest, as well as exceedingly professional from the first email, to the last walk-through with my vehicle. Job well done! Thanks Gordon!! :)

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

About Capitol Toyota

A+ Better Business Bureau because we are the place for GREAT SERVICE, GREAT $AVING$. Capitol Toyota is here to assist you with your next new or used vehicle purchase or lease. Our Product specialists are Toyota trained and can guide you through all of the aspects of the car buying process. We strive for customer satisfaction and we are here to answer any questions you may have. Please call 408-267-0500 if you have any questions about our inventory availability.

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