San Francisco Toyota

I went to this SFToyota last February to look for a vehicle. Mr. Steve Sunny Chen was my sale person. He is very helpful, friendly, honest and polite. Thank you, Mr. Chen for your help during purchase of my Highlander Hybrid XLE 2023. I highly recommend the SF Toyota to my friends and family.

First time I went was to replace a stolen catalytic converter on my Prius. They completed the job (at about twice the going rate) and then sold me a shield to prevent further thefts. They told me this high priced shield would stop further thefts, a few months later with the shield, it got stolen again. I didn't really want the shield but they convinced me. Next time I gave them another chance (big mistake). They wanted 1150.00 minimum to replace a coolant flow valve. Other shops charge about half. They charged me 220.00 to tell me I needed I new valve which I already new and wouldn't release the car until I paid up. Please don't throw away your money here!!

I was coming in from out of town, so I needed to have my information before renting a 1-way vehicle and driving several hours out to SF. Steven answered every question (and I had tons) with such detail and accuracy that he was 100% the deciding factor in choosing this dealership. Anything I required to make my decision was provided immediately and with absolute transparency. When I arrived to purchase the vehicle there were no surprises. The entire process took maybe an hour, and a lot of that was a test drive and waiting on DMV paperwork. That hour definitely wasn't spent worrying that something would change last minute, instead we got to enjoy the excitement of a new vehicle with no stress. If you're looking for transparency and straight transaction with no "gimmicks", I HIGHLY recommend San Francisco Toyota!