Magnussen's Toyota Palo Alto

I purchased a Toyota Venza from Magnussen's Toyota of Palo Alto, and I couldn't be happier with how smooth and easy the entire process was. From the moment I walked in, the staff was friendly, professional, and genuinely helpful—no pressure, no hassle, just honest and efficient service. The transaction was quick and straightforward, which I really appreciated. They had everything ready, walked me through the details clearly, and made sure I felt comfortable every step of the way. I was in and out faster than I expected, driving off the lot in my new Venza with a big smile. Highly recommend Magnussen's Toyota of Palo Alto if you're looking for a stress-free car-buying experience. Thanks again to the team for making it such a positive one!

Problem: Dealership lowballs DMV fees at purchase, later demands more money. They lowballed my DMV registration fee at just $15 (no mention of "estimate") during purchase. Weeks later, they sent an alarming letter demanding an additional $490, claiming an internal “coding error” switched it from a transfer to a new registration. Classic bait-and-switch tactic to squeeze extra money from customers after the deal is signed. Save yourself the headache and buy somewhere else!

Disappointing Customer Experience at Toyota Palo Alto Sharing my experience below: Try to avoid this dealer for service. If there is no other option, don't expect even basic things. That way, your expectations will be better. Do not fall for their promises of Uber service, timely updates, etc. I have been a loyal customer since 2017. I have always trusted the team's training and expertise, which is why I have not specifically requested to work with a particular advisor in Toyota Palo Alto. However, my faith in the quality of service provided by Toyota Palo Alto was shaken on March 19th due to multiple issues I encountered with my advisor. Additionally, the same feedback shared with his supervisor or GM has not even been responded to after waiting for 2 weeks. Here are the key incidents that led to my dissatisfaction: 1. Lack of Proactive Communication: I was promised a call when my car would be ready by 5 PM, yet I had to make multiple calls after 5:30 PM to get an update. Shouldn't the advisor be responsible for providing timely status updates? 2. Delayed Payment Process: Despite being informed that I could pay over the phone, I had to wait for 10 minutes to finalize the payment. 3. Miscommunication Regarding Uber Ride: I requested an Uber for 7 PM due to a meeting, but the advisor mistakenly booked it for 6 PM, causing inconvenience. Later, the advisor said he rebooked it for 7 PM. 4. Uber Ride Cancellation: At 6:57 PM, my Uber driver canceled the ride, and upon contacting Toyota Offsite, I was informed that Uber services are not provided after 6 PM, contradicting the information given by the advisor. So, I ended up coming at my own expense. 5. Lack of Service Sticker: Upon picking up my car, I noticed that there was no service sticker on the driver's front window indicating the next service due date and mileage. 6. False Statements and Denial of Mistakes: Despite reaching out to the advisor on the 20th, I received misleading information and excuses. He promised to send a survey link during our call but later sent me a message with a manager's number instead. Furthermore, he made incorrect claims about the Uber ride cancellations and displayed a lack of awareness regarding the service sticker location. I am deeply disappointed that such basic aspects of service were overlooked, and I am concerned about the integrity of the information provided by their team. My request urges you to address these issues promptly to maintain the credibility of your business and regain the trust of customers like myself. The supervisor and GM have not even responded to all the valid emails I sent.