DCH Toyota of Oxnard

I don't ever want to speak bad about anything or anyone, but I would like to help the next person that thinks about coming to DCH Toyota of Oxnard avoid getting into the same headache and nightmare I am in because I trusted in the wrong dealership and salesperson. Toyota sold me a very bad vehicle. And although they said they check it and everything was in great condition, in was in fact NOT!!! Two weeks after I left their lot, I started experiencing problems, I would bring it in and "get the problem fixed" and what seemed like every two-three weeks after every "repair" I continued to experience the same problem. I honestly believe they knew what problems the car had and refused to fix it to sell it the right way. They just overlooked the issue and prayed to find a dummy and so they did. After the 3rd time of us calling for the same issue, they stopped returning our calls and have been avoiding us ever since. Instead of working with us to fix up the car they just went ghost. I get everything is a business, but it doesn't hurt a business to be decent. I wish there was a law or something in place that makes sure that dealerships buying vehicles that aren't from the same brand that enforces them to do full on thorough inspections and that makes them fix any and all problems when they get the cars before selling. Salesman Chris Rodriguez and the mechanics at Toyota and anyone else that saw or touched my car, knew exactly what was happening and there's absolutely nothing they can say that they did not. You are supposed to be professionals but have turned out to be the complete opposite. Some of us cannot afford new car payments and have to seek for used just to get us to work and back so if you do end up having to buy used from DCH Toyota of Oxnard please make sure you push for a complete diagnostic of the vehicle before purchasing.

I purchased two Preowned vehicles from this dealership. I am very happy with their sales and service department. I highly recommend them for their honesty and loyalty. I live in Thousand Oaks but I come all the way to Oxnard because I trust them.

TERRIBLE! We just bought a new Grand Highlander - OUTRIGHT! - 3 days ago. We had also gotten a quote from Toyota of Thousand Oaks, but they didnt have a car in stock for us to try. I test drove one in Oxnard, but it wasn't the color I wanted - however it had all the bells and whistles. The salesman who helped us, REY REYES, said they were getting that car in white in a month so we put down a $1000 deposit. A MONTH LATER, When it came time to purchase the car, I was surprised at the payoff amount. It seemed pretty high. I found what I thought was the spec sheet for the car. There were all these extras listed like panoramic moonroof, panoramic camera and many others. The price at the bottom (before taxes and fees and extended warranty) was just over $55K. That was almost exactly the same base price I was given. I figured it was all the extras on the car. I WAS MISTAKENLY LOOKING AT THE SPEC SHEET FROM TOYOTA OF THOUSAND OAKS! Toyota of Oxnard had never given us a spec sheet listing all the items for our car. We also purchased a $3,900 extended warranty and traded in my awesome Sienna Van. When all was said and done, the car that was listed at @$49K was @$64K!!!! With all the excitement of the day, we didn't check to see if all those extras were in/on the car! ***The car we test drove had all the extras, ***Rey had said they were getting that exact same car in white for us to purchase - We just electronically signed everything while they laughed and joked with us. Yesterday I was putting my stuff into my new car when I realized we DID NOT HAVE ANY EXTRAS! I looked at all the paperwork they gave me and there was nothing listed about what was included. FINALLY I found a window sticker that had been folded up and put into the glove box. The only extras on that sticker were $450 for "Special Color" and $398 for carpet floor mats plus a delivery fee. EVERYTHING ELSE WAS STANDARD FOR THAT MODEL & THE PRICE WAS $51,638! WE PAID $55,259! FOR A STOCK CAR! So I asked Rey "WHY WERE WE CHARGED AN EXTRA $3,621 ABOVE STICKER PRICE?" I asked him to please just send me a list of everything we were charged for. The only response I received was he had told us about the “Market Adjustment.” We were never given a dollar amount regarding that "MARKET ADJUSTMENT!" I assumed that meant we wouldn't be getting a break on sticker price - no negotiating the price down like previous years! Not that they were going to tack on thousands of extra dollars! I texted again and again asking Rey if he could PLEASE just send me a list of what I paid. WE JUST GAVE THEM $45K IN CASH PLUS A TRADE IN FOR 20K THEY WILL NOW SELL FOR $40K! I WAS TOTALLY GHOSTED! NOT ANOTHER WORD! He was so attentive - BEFORE we purchased this car. But he got his commission so WE NO LONGER MATTERED! BOTTOM LINE: This dealership charged us an extra $3,621 in the name of "MARKET ADJUSTMENT!" ***Had we purchased from TOYOTA OF THOUSAND OAKS we would have gotten this car with all kinds of extras FOR THE EXACT SAME PRICE! GO THERE!! GO ANYWHERE ELSE!!!! This dealership will shmooze you and make you think they actually care and want to do right by you. Showing you one thing and giving you another, making you think all the upcharges are normal - and then you don't exist. Skirting the line of what's legal, even if it's morally bankrupt! I am so upset! I have major medical issues and This was all the money we had and slipping in an extra $3,600... YOU SHOULD BE ASHAMED OF YOURSELVES!