Novato Toyota in Novato including address, phone, dealer reviews, directions, a map, inventory and more

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115 Vintage Way
Novato, CA 94945

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Hours Toggle

Sales Department

Sun 10:30am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 5:30pm

Reviews of Novato Toyota

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

10 out of 12 people said they would recommend this dealer

4 (out of 5)

Helpful and Non-Rushed Experienced

Reviewed by RaiderzFan in San FranciscoApril 30, 2020

We spend the afternoon looking at a few Toyotas at this dealership. The sales rep was very accommodating and friendly upon arrival. My girlfriend and I were given the opportunity to test drive a couple of vehicles and we didn't feel rushed at all during this process. I do wish my sales rep knew a bit more about the different trim levels of the vehicles that we were looking at. Our sales rep had to refer to a sheet when we asked them what the differences were and we didn't really get the information we needed from him. Also, when it came time to make a decision about what we wanted to do. We felt a bit pressured to make a decision right then and there. This was a big purchase for us and we weren't quite ready to make a decision at that moment. I think they run a great shop and they have a great selection of vehicles.

Customer Service 5

Buying Process 3

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Honesty and Integrity? Award Winning Service?

Reviewed by Amery in Rohnert ParkApril 28, 2020

I was approved for financing and started the car buying process looking for a new car. As the shelter in place for COVID 19 progressed, I decided to look at used vehicles instead to mitigate any financial risk if my employment situation changed. After agreeing on a vehicle, the price, and financing terms - I requested a test drive. Being in a high risk group for COVID, I asked to test drive alone and we agreed to meet at my home under all of these terms. Upon arrival, I was presented with a completely different vehicle. It was older and a different make and model as well. It was presented for the same terms as the vehicle I was expecting. Additionally, I was then told I was not allowed to test drive alone. This was uncomfortable on many levels, so I contacted the owner. The owner did not take this situation or my complaint seriously- and even tried to tell me that I was wrong! He did not try to make it right. The very things that they describe themselves as being- honest, having integrity, and providing award winning service certainly did not apply in my situation.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Fair prices, great staff

Reviewed by FishE in Novato, CAFebruary 27, 2014

We started our search for a Prius online using Cars.com and looking at all the available Prii with the trim we wanted in the North Bay. Novato Toyota is closest to our home, and we have two kids and not much time, so I test drove one there, but didn't commit to buying it. The salesmen I talked to were great and there was no pressure. After doing our research, I called Novato Toyota and asked if they would match the price we got online from a few other dealerships. Novato Toyota gave us the best price out of them all -- so easy! But one of the best parts of the entire process was setting the whole deal up over the phone and via email so that when we went in to sign papers, that is all we had to do. With kids in tow we were in and out within 20 minutes, our new Prius was clean and waiting for us, and we drove off before either kid noticed they were bored. It was brilliant! (Since purchasing, we've serviced our Prius with Novato Toyota and it's always an efficient, pleasant experience.) I will buy my next Toyota from Novato Toyota for sure!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Novato Toyota

Novato Toyota, located in Marin County, California, is proud to be one of Toyota's premier dealerships in northern California. We've won the coveted President's Award every year since 2003. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Novato Toyota an excellent one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota, you've come to the right place.

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