Northridge Toyota

I got my first new car in this place and it was the best experience being helped by some of the staff here. I recommend people to look for Hossein, the most wonderful man who can understand the feelings of a buyer especially for a first time buyer like me. He can handle things way beyond expectations. I am very grateful for having met him. The manager whoever he is was so very understanding and helpful too. I thank them so much. They are a blessing.

We purchased a Toyota car from Northridge Toyota two years ago (March, 2023). They offered four complimentary oil change and maintenance services to new car buyer. However, they kept calling me to schedule a six-month car service appointment shortly after we brought the car home. We hadn’t actually driven the car that much, but they insisted that I bring it in. So, when the six-month mark came, I followed their advice and brought the car in for service. However, they just did tire rotation and didn’t change the oil, saying that the car had only about 2,000 miles and they only change the oil every 5,000 miles. Fast forward to 2024, I brought my car back when the mileage reached around 5000-6000 miles, they finally performed oil change and the tire rotation. At the end of last year, I brought my car back to this place because of Toyota’s safety recall. My car’s mileage was also at 9,658 miles, so I expected an oil change. However, they explained that, due to company policy, they can only do an oil change once the mileage exceeds more than 10,000 miles. Recently, my car’s mileage is getting close to 12,000 miles and it was time for the fourth maintenance at this dealership. I was told that because two years had passed, I would now have to pay for the service. It turned out that the so-called four free oil changes were only honored once. Looking back, it feels like the whole team was working in sync, like an orchestra, to mislead and trap customer! I previously owned another Japanese brand car, and that company also offered four complimentary oil changes for new car buyer. We bought our car in another state, but after bringing it here, the local dealer shop still honored the agreement without any issues. I don’t know whether it’s Toyota company or Northridge Toyota behind this game, but is it really worth risking your reputation just to save a small oil change fee?

This is your typically scammy dealership. They use bait and switch tactics out the wazzoo. I confirmed the price of the car I wanted over the phone before driving 45 minutes to get to the dealership, and when I got there they told me the price was like $4,000 higher than I was originally quoted. I guess they added on extra features to the car at the dealership, but didn’t tell me before I made the trip. They refused to bring down the price. Needless to say, I took my business elsewhere.