Envision Toyota of Milpitas

Unethical and deceptive practices. Sale finalized on December 21, with contract signed, down payment accepted, and vehicle delivered. Ten days later they unilaterally changed the contract terms, demanding a higher down payment. After returning the vehicle, they promised to refund my down payment within 3 days, but an entire week has passed and they still have not returned it. Communication has been completely evasive and unresponsive. This matter will be escalated through legal and regulatory channels. Avoid this dealer.

AVOID THIS DEALERSHIP AT ALL COSTS - THANK ME LATER Went in to buy a new car after doing my homework. Sales rep approached us, he was knowledgeable and explained everything and had us test drive the car. When we came back and went to the showroom for the details, we were introduced to what they called "Sales manager" his name was Benjamin Alcantar Rodriguez oh man what a rude and hostile individual he was, disgusting! This manager was so high or had to be on some drugs because it was clearly showing the way he was childishly behaving. We were actually scared being around this guy who was intentionally disrespectful and was using borderline insane language towards us and other customers too. It was like how we can just leave this place unharmed. We are not sure what level manager he was, but with the insane negative attitude of Mr. Rodriguez, we would never in a million years buy from this place, it was an unbelievable experience. usage of inappropriate language and other unnecessary comments. We genuinely wonder how many other clients he treated this way and how do the dealers get away with such degraded service. This dealership lost another client due to this experience. I get ZERO joy from leaving negative feedback but I really had to.

Sold car to them. No follow ups regarding payment. A tons of excuses why it's been delayed no exact reasons, finance manager always sick, did not feel transparency. Don't want to include names, but sales/buyers could do better! Upset.