Madera Toyota

Fantastic Experience – As Always!
This is my go-to dealership whenever I’m ready for a new car, and once again, they delivered an outstanding experience. I’ve purchased multiple vehicles here over the years, and every time the process is smooth, professional, and stress-free. A big shoutout to Dely, who has been absolutely incredible. She’s friendly, knowledgeable, and genuinely cares about finding the right car for you. She always takes the time to work with us, answer every question, and make sure we’re completely comfortable with the purchase. I’m absolutely loving my new car! It’s exactly what I was looking for, and I couldn’t be happier with how everything turned out. I highly recommend this dealership. Thanks again to Dely and the whole team for making this another great buying experience!

⭐ 1 Star – Poor Experience with Madera Toyota’s Finance Department I really wanted to leave a positive review because my car sales rep was kind and helpful throughout the process. I spent over six hours at Madera Toyota finalizing my purchase of a Toyota RAV4. Everyone in the office—from the finance manager to the financial advisor—assured me it was okay to use two forms of payment for my down payment. Now, more than a week later, I receive a call saying that using two payment types isn’t allowed, and I’m being told I need to either restructure my financing with a much higher monthly payment or go back to another finance company with a higher interest rate. Neither of these options were part of my original agreement. This is not my error—it’s the dealership’s. Yet I’m being told it’s my responsibility to fix it. That’s not acceptable. This wasn’t communicated in the six hours I spent in person, nor during the entire week I’ve had the car. No one reached out until now. The lack of accountability, the sudden change in terms, and the stress it has caused me are incredibly frustrating. I’m now in the process of contacting my financing company to explore how I can return the vehicle, because this experience has completely soured the excitement of buying a new car. I expected better from a Toyota dealership. Sadly, I won’t be recommending Madera Toyota to anyone.

I recently purchased a vehicle from Madera Toyota and I can’t say enough about the incredible service I received. My salesperson, Alex Alvarez (and Liz) went above and beyond to make sure I found the perfect car. They were patient, knowledgeable, and truly listened to my needs, helping me explore all my options without any pressure. What stood out the most was the dedication to making the process as smooth as possible. Alex stayed late to ensure I had all the information I needed, helped me secure the best financing, and even followed up after the purchase to make sure I was completely satisfied. I highly recommend Madera Toyota and their entire team (managers, fiscal, owner) to anyone looking for a hassle-free and enjoyable car-buying experience. Exceptional service like this is hard to find!