Toyota of Hollywood

Q Good customer service and good deals. I bought my new car today. Good finance

My experience with Toyota of Hollywood has been extremely frustrating and unprofessional, particularly with their Finance Department and post-sale customer service. At the time of purchase, I was sold an extended warranty. Approximately 8 months later, after selling the vehicle, I requested cancellation of that warranty. I personally provided all required documentation, including official proof that the auto loan was fully paid off. I was clearly informed that the refund would be processed and mailed to me within 3 months. It has now been over 4 months, and I still have not received the refund check. During this time: • I visited the dealership 3–4 times in person • Each visit required waiting over an hour just to speak with someone • Managers and finance representatives do not respond to messages or follow-ups • I received no clear timeline, no confirmation, and no resolution • Each visit resulted in excuses rather than action This is not a minor delay — this is a complete failure to handle a legitimate financial obligation. Once the sale was completed, the level of service dropped significantly, and my issue has been repeatedly ignored. I expected far better from a Toyota dealership. This experience has seriously damaged my trust in Toyota of Hollywood, and I would strongly caution potential buyers to be aware of how post-sale issues and warranty cancellations are handled here. I am still waiting for a refund that should have been issued months ago.

Toyota of Hollywood would not let me test drive the vehicle I wanted to potentially purchase before working out the price to buy the car first. When discussing the price they had tacked on a $10,000 markup on the Tacoma trd pro I was shopping for. After negotiating for a bit over a ridiculous markup I left. I drove to Toyota of Santa Barbara which has a no markup policy and purchased a very very similar Tacoma trd pro (the only difference was a couple of additional options) for $10,000 less than Toyota of Hollywood's original offer. My recommendation for customers buying higher end Toyota models is to test drive the vehicle at Toyota of Hollywood (if they will let you) and buy it at a dealership like Toyota of Santa Barbara that has a no markup policy. It took me 4 extra hours of my day (driving there and back) to save $10k P.S my TRD pro is amazing. The drive back was awesome