Toyota of Hollywood

Toyota of Hollywood would not let me test drive the vehicle I wanted to potentially purchase before working out the price to buy the car first. When discussing the price they had tacked on a $10,000 markup on the Tacoma trd pro I was shopping for. After negotiating for a bit over a ridiculous markup I left. I drove to Toyota of Santa Barbara which has a no markup policy and purchased a very very similar Tacoma trd pro (the only difference was a couple of additional options) for $10,000 less than Toyota of Hollywood's original offer. My recommendation for customers buying higher end Toyota models is to test drive the vehicle at Toyota of Hollywood (if they will let you) and buy it at a dealership like Toyota of Santa Barbara that has a no markup policy. It took me 4 extra hours of my day (driving there and back) to save $10k P.S my TRD pro is amazing. The drive back was awesome

I am writing to formally file a complaint regarding the unprofessional and deeply concerning treatment I received at one of your dealership locations. I visited the store around 7:00 PM with the clear intention of purchasing a vehicle. I was accompanied by my child, and from the moment I entered, I was met with unwarranted hostility and dismissiveness from both the manager, Randel, and the sales representative, Eric. Eric acted as though helping me was an inconvenience, showing clear reluctance to begin the paperwork. As I sat with my child, who was quietly playing a game, Randel approached me in an aggressive manner and demanded, “What’s the problem?”—a question that confused me, as there had been no issue on my end. He falsely claimed that I had asked for a manager, which I had not. When I calmly responded that I was simply ready to proceed with the paperwork, he raised his voice and began speaking to me in a confrontational tone, trying to escalate a situation that did not exist. To my shock, Randel then told Eric not to assist me and instructed me to come back the next day—essentially refusing to service me. It was very apparent that their behavior stemmed from not wanting to assist a customer so close to closing time. What’s most troubling is that I believe I was racially profiled during this interaction. The level of hostility, condescension, and eagerness to dismiss me felt personal and discriminatory. As a paying customer who came in to make a purchase, I expected basic respect and professionalism. Instead, I left feeling humiliated and disrespected in front of my child. This experience has left a lasting negative impression and is not in line with the values Toyota claims to uphold. I respectfully request that this matter be investigated and handled appropriately. No customer should be treated this way—especially when they are ready to do business.

Poor customer service and attention to specific customer request. Long wait times and services not performed as requested. Complimentary car wash a disaster.