Puente Hills Toyota in Hacienda Heights including address, phone, dealer reviews, directions, a map, inventory and more

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17070 Gale Ave
Hacienda Heights, CA 91745

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Sales Department

Sun 7:00am – 9:00pm
Mon 7:00am – 9:00pm
Tue 7:00am – 9:00pm
Wed 7:00am – 9:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 9:00pm
Sat 7:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Puente Hills Toyota

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

50 out of 54 people said they would recommend this dealer

1 (out of 5)

Far from honest with poor customer service.

Reviewed by Arnie in ParamedicsMarch 24, 2021

I purchased a 2021 Tacoma at the time of sale I noticed a decent sized ding on the cab the salesman James Peter (JP) assured me it would be a simple paint-less dent repair completed in a few hours. Contract was signed a repair order was provided in writing for the repair and I was on my way. The day of the repair I am advised the repair is not possible without having to remove the glass and go into paint and body work. This is unacceptable I just purchased a spanking new vehicle and now they want to tear it apart, add body filler (Bondo) and prep and paint the cab, it will never be pre-accident at this point. The sales manager Danny Anbar gets involved and I ask to make it right. He leaves me with two options 1. Let them perform paint and body work or option 2 Take $500 and call it even. We leave unsatisfied and decide to get 2nd opinions before making a decision, everyone quotes me over $1k for the repair. Our original sales man JP would not return calls only until I called from a different number and played the part of a person interested in buying a new car only then was I able to get a hold of JP. I decide I no longer want to deal with them and take up Danny on his offer of the $500. Surprise surprise Danny cant recant his words and denies ever saying such thing. Myself, my father in law and the repair shop employee where all witnesses to him having said such thing. Now I’m offered a $500 voucher to their parts department. Why in the world would I want a voucher to return to a place that I want nothing to do anything with. I am one customer but a very unsatisfied one who was lied to and will steer clear of any future purchases from them and discourage anyone wanting to do business with them. I will be expressing my unsatisfactory experience with Toyota corporate and the Toyota survey will reflect this. JAMES PETER will say things and give recommendations on procedures he is not well versed in. And there will be 0 follow up post sale and will use every imaginable excuse. DANNY ANBAR - is simply there to look at for the dealers interest.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Buyer beware

Reviewed by Sheryl Contreras in La Habra, caNovember 20, 2019

Puente Hills Toyota offered to buy me out of a lease 2 years ago. I thought everything was fine until September 16, 2019 when I found out there was a repossession on my credit that never happened. I wanted to avoid attorney's so I wrote reviews after Toyota Financial blamed me and got no response. I filed a BBB complaint against the dealership and again, got no response. I was able to sit and talk to someone who told me this dealership violated the Trust in Financing Act and that I should contact the Attorney General. I made copies of everything and sent them off to all Toyota agencies, the dealership and the Attorney General. It was only then that Nicholas Cardin contacted me saying he wanted to make it right. I went in today to have a meeting with Nicholas and he admitted they messed up but, he wanted me to sign a release form before he made it right. I told him he needed to make it right under the law because, this has messed me up for 2 years. He basically told me to do what I had to do and to take his offer and sign the release form. I'm not asking for much, just that he fix this whole fraudulent deal. Please go somewhere where you can trust the people because Puente Hills Toyota is not it. The just want to make the sale and forget about you.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Angel is very good salesman .he is very helpful to

Reviewed by Linda in San GabrielSeptember 17, 2016

Salesman Angel call me to go to take look 2017 Siena .i can't believe that I really saw it.i like this car very much.it is perfect!he often follow me up.i will come back sure.thanks angel !

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

About Puente Hills Toyota

Puente Hills Toyota & Scion in the City of Industry, CA, serving the Los Angeles County, Orange County and San Bernardino County, is proud to be an automotive leader in our area. Since opening our doors, Puente Hills Toyota & Scion has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

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