Toyota Place

Toyota place is my most trusted auto repair shop. I like their honesty and high-quality service. No matter if it’s small problem or big problem that worries me, I always fix it here. Their service reassures me and I never worry about receiving low- quality and high- priced service. I appreciate their great service. I would give more starts if I could.

Went into Toyota place to take a look at a new 2025 vehicle. I asked for the girl that had called me to set the appointment up but she was not around, so I walked over to the sales manager, he was able to point me to a sales staff person to show me the vehicle and give me a test drive. As usual sitting around on the chair waiting for the tag team process to take place I was hit with a finance person that immediately try to upsell Me by $10,000 in unnecessary add-ons. People;, this kind of shenanigans xxxxxxx dealer ripoffs or known as add-ons went away in the 90s and now dealerships are trying to bring it back. People need to stand up and say no and just walk out. That is exactly what I did.

I recently started shopping for a car, and as someone without experience or connections in the industry, it’s been more complicated than I expected. At the first dealership I visited (Toyota Place in garden grove), they quoted me $563/month. I tried negotiating down to $450 a fair and reasonable offer for that MSRP, not a lowball. But they looked at me like I was crazy, so I walked out. Later, I found an offer under $450 at another dealership. I called the original salesperson to let them know I was moving on as I promised to tell them if I did so. Suddenly, I received a call from a guy name Ray (not straight forward/disingenuous) he asked what the offer was and told me to come back in so they could beat it. ( keep in mind that they looked at me crazy when I offered $450 before the 2nd quote I got, now he (Ray) easily offering $420 That felt like a clear attempt to just get me back in the door a tactic that I just learned that car dealership uses. Here’s where it really crossed the line: once I returned, they claimed my credit score was 650 — nearly 100 points lower than it actually is. My credit has consistently been over 700 all year. It seemed like a tactic to justify a higher price or worse terms by misrepresenting my financial profile, they said they had bad news that my payment it’s going to be $567not $420!!! Surprisingly this was their first offer they gave me before I found a better deal! THE Worst!! When I didn’t agree to their terms and told them I’m going back to the dealership that gave me the first offer that you claimed to beat, I got a text from the sales rep saying “when someone gets approved through Toyota Financial for financing or leasing, the rate should be the same at any Toyota dealership. They can’t legally offer different rates across stores, so let me know if you wanna move with my offer! So basically, you can’t go to the first offer you got, that made the Deceptive dealership to lower their price and you are stuck with Deceptive dealership price. Thankfully, they quote me on 6ft bed for the truck by mistake so I changed a trim and got the truck with 5ft bed for $430 still. To conclude, Get multiple quotes as it is the only way to get these greedy sales rep to lower their prices or else they will aim at the highest rate and make higher commission off your back.