Dublin Toyota

Took my Toyota highlander 2020 after a repair job at a B&S Hacienda, the enfotainment screen was continuously rebooting. The service manager told me there a recall as well and I thought to get that fixed as well while I am here. They were busy on Sat so it took almost 3 hrs which is okay, but got a notification on text that the technician has identified a faulty audio system and it needs to be replaced with cost $2500 (approve or deny). I denied because I knew there was nothing wrong with the system but I took the car, went to youtube, a simple search with exact problem got me to a video which fixed the issue in 5 mins and it was very simple , the battery was replaced and the system had to be reset following a simple sequence. These technicians know nothing about what they are doing and just costing money to customers unnecessarily. Do some research for such small issues before going to this service shop

I came to service my Toyota Tundra and in the rotation of the tires they damage the locks. When I pick up the truck the technician toll me the issue and he suggested my to buy the set of locks. I was totally surprised by his suggestion because they damage the locks and he was not taking responsibility. Good thing my son was there and he toll the technician that if they damage the looks? The technician said ( yes) my son told the technician (then is the dealer responsibility to order the locks and replace then) the technician said( ohhh yea we will order them) it past a week and I still haven’t got any call from the dealer) they don’t care about the good customer.

Went there on 12/30/2022. Want to pay all cash for a used. Salesman Eric Chen urged me to by saying because there are other customers waiting to buy it. He says only good things about this car, and they will soft pull my credit if writing a check. In the Finance Office, I was asked, "You were told this car has accident, right?" I said NO but fine. Then, I was requested to provide SSN, because they will HARD PULL my credit!!! I compromised and continued the process, because I want the car. Then, I was requested to sign a paperwork, stating that I give my permission for them to SELL my personal information!!! I backed out, and said NO. Manager came, and he said, "sign anything we gave you, or leave!!! I don't have to serve you and wasting time!!!" Buy car from this dealer if you want to get busted.