Fletcher Jones Toyota of Carson

Called here and spoke to Danny, asked if they had any 2026 Toyota Rav4 on the lot. Let me know they have a large selection of them incoming. I was able to stop in and reserve a model with them. Super smooth process, can't wait for my 2026 Toyota Rav4! Great experience!

Great brand-new and remodeled facility, was surprised since the last time I was there, my brother in law bought his first Toyota from the previous owners over 5 years ago and haven’t been back since.

I took my car in for service, was being helped by Susana Perez. I asked for shuttle service she told me the guy was on his lunch and he would call me on the loudspeaker when he was ready. After about an hour I went to ask about the shuttle and why it was taking so long. She said they only had one driver the other one didn’t show up. She said she could call me an Uber, I asked her to check how much longer until my car was ready and she said an hour. I told her there was no point in going home I would have to come right back, and asked why I wasn’t provided an Uber at the start, not after I waited for an hour. She did not seem to grasp the concept that it would be a waste of time to take an Uber now especially since my car was almost ready. She did not care at all, and simply brushed my concerns off and gave me an attitude. She also kept making excuses, I asked her why she would book me when the driver is scheduled to be on lunch, she said they don’t schedule shuttles when they schedule appointments, then I asked her why did the person who called to set up the appointment ask if I was going to wait or take a shuttle? Just all around disorganized, she had no clue what she was doing and needs better training and customer service. Susanna Perez stay away from her or ask for another person to help you. To top it off they lost my key ring for my car keys. Terrible experience.