Fletcher Jones Toyota of Carson

After calling around 20 dealers in the LA/OC area. I spoke to Daniel at Fletcher Jones Carson Toyota. He was super knowledgeable and was able to find me a Toyota Camry XSE AWD. These are super hard to find and he went out of his way to locate the perfect model for me. The Whole process took less then 2hrs start to finish. I will be recommending all my friends and family to Daniel at Fletcher Jones CArson Toyota from now on!

I took my car in for service, was being helped by Susana Perez. I asked for shuttle service she told me the guy was on his lunch and he would call me on the loudspeaker when he was ready. After about an hour I went to ask about the shuttle and why it was taking so long. She said they only had one driver the other one didn’t show up. She said she could call me an Uber, I asked her to check how much longer until my car was ready and she said an hour. I told her there was no point in going home I would have to come right back, and asked why I wasn’t provided an Uber at the start, not after I waited for an hour. She did not seem to grasp the concept that it would be a waste of time to take an Uber now especially since my car was almost ready. She did not care at all, and simply brushed my concerns off and gave me an attitude. She also kept making excuses, I asked her why she would book me when the driver is scheduled to be on lunch, she said they don’t schedule shuttles when they schedule appointments, then I asked her why did the person who called to set up the appointment ask if I was going to wait or take a shuttle? Just all around disorganized, she had no clue what she was doing and needs better training and customer service. Susanna Perez stay away from her or ask for another person to help you. To top it off they lost my key ring for my car keys. Terrible experience.

I called to see if the car I wanted was still available. I was told YES. I told him I'd be driving in from Los Angeles, and that I'd be there in 45 minutes. He made an appointment for me. I arrived, and was told to ask for Davud Gonzalez. I did. The man did not take me to David. He then told me the car I wanted had been sold, and tried to get me to look at other cars. Wasted drive.