Antioch Toyota

Complete 100% satisfaction. Answered all questions and very patient and informative when going over paperwork and car details.

If I could leave no stars I would begin there. The outreach team for online inquiries are about the best service there is here. They are speedy and thorough with the information they provide in that regard. HOWEVER, after purchasing a vehicle, every service fell drastically short. I traded in my Toyota tundra 14 CrewMax for a beautiful Barcelona red Toyota Tundra 16 double cab. Laura, the sales associate made sure I got the asking price I wanted for my old tundra to get into the double cab. However, after I signed all of the paperwork and drove the truck home, i discovered the front bumper was not properly attached to the grill, the clips did not align making the front of the grill a liability as it was flopping and dislodged. I messaged the next day and did not ask but informed them I would be bringing the vehicle back in the next day for correction. Long story short, I am currently sitting in the same dealership over a month later, having had to bring this truck back x3 as the first two times they did not properly attach. I live an hour away from the dealership, it is not a close distance so it's quite the inconvenience to have to come back a multitude of times. The irritation does not end there, when I had signed paperwork, Gio, the finance advisor had informed me the vehicle came with a pre-installed tracking system called Stargard, as well as Gap. I did not opt for these added features, I was told they were installed and could not come off. I never received a welcome email from stargard to access said install, I called Gio x3-4 times and left multiple vms in hopes he could provide that info as I was told by other members of the dealership it would need to be provided by him. Gio never returned my calls, nor did I get an email. I spoke to another finance officer to who told me, Gap was not mandatory on a vehicle and could be removed, same as stargard. Gio, the finance officer lied when we signed paperwork and I was given incorrect information. When I brought my vehicle back the second time for a fix, I had also searched out Gio for information and he snidely told me that my credit union had declined my loan, asking me why? How was I to know? But the tone and attitude he had was far from professional. Fast forward to today, as I sit here waiting for the new grill and clips to be attached to my truck, I asked if Gio was here. Gio acted as If I did not know what I was talking about, when I informed him, I had attempted to get ahold of him, but he never responded, which was why I was now standing in his office. The incompetence and lack of customer service from this dealership is beyond me. Each time I had brought my truck back for a fix, I had to leave it here, taking a rental, no one ever called me for updates, I had to continuously call and hound and get the information. The guys kept acting like it was some great service that the dealership would take care of the fix, I informed them I had purchased a 31k dealership from them, it was the right thing to do. Vehicle purchases in a time of inflation are a big deal, take your money to another Toyota dealership if you want good customer service because it's not here. Thanks for your time.

Went there to trade in my truck for another vehicle and associate that worked there forgot his name but he told me that we had a accident on the truck and when I said there’s no way cause nobody reported it. He said he seen it on Carfax so I downloaded Carfax and there is no accident very dishonest company. I mean employees at this company.