13543 N Auto Show Ave
Surprise, AZ 85388

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Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 5:00am – 7:00pm
Tue 5:00am – 7:00pm
Wed 5:00am – 7:00pm
Thu 5:00am – 7:00pm
Fri 5:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Toyota of Surprise

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

471 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Responsive, thorough pictures and video of rhe car were

Reviewed by fernandez_geraJanuary 23, 2026

Responsive, thorough pictures and video of rhe car were provided. With all the information and pictures provided, we confidently drove from California to Toyota of Surprise to view the SUV. As expected, the vehicle stood in excellent condition, with no discrepancies from the photos we were provided. Fernando strained the purchasing process for us - within two hours we were back on the road in our new vehicle. Thank you, Toyota of Surprise!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We appreciate your detailed feedback and are glad the SUV met your expectations. Our team works to make the buying process smooth and efficient. Thank you for choosing Toyota of Surprise.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Such a great experience with no bull and pressure sales

Reviewed by Donnac22January 20, 2026

Such a great experience with no bull and pressure sales Hazim and Scot T were great to work with. I highly recommend them

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for recommending Toyota of Surprise. We're glad our team made the process straightforward. We appreciate your feedback.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

ABSOxxxxINGLUTELY!

Reviewed by Rndragon71 January 19, 2026

ABSOxxxxINGLUTELY!!! pardon the language. For a single dad, just got laid off & just got put on permanent disability less than a year ago. Surprise Toyota lives up to their location & name. A Surprise!!! Even my hometown dealer (Prescott/Findlay) wldnt give me the time of day, Scott (Internett sales) & Kelly (finance manager), along with any & all involved WHERE AMAZING, compassionate & understanding. Even helped me get into a very very low mileage vehicle, w/warranty low down payment & even a lower interest rate than I was expecting "if I could get finacing". Which they did. On top of that, due to my disabilities not able to change elevations etc, they even delivered my new/used vehicle for me. Which is market valued $9k under book value. HIGHLY HIGHLY RECOMMEND THEM TO ANYONE.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We appreciate your detailed feedback and are glad our team could assist you during this time. Toyota of Surprise values supporting our customers in every way possible. Thank you for recommending us.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Toyota of Surprise

Toyota of Surprise is the newest addition to the Penske Automotive Group family in Arizona. We are also the newest Toyota dealer in Arizona as well. Expect exceptional car buying and servicing experiences from the start. We go about the entire process with our Fast Fair Friendly philosophy. Thanks for looking. You'll be very pleased.

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