Right Toyota

I had a 36-month lease on a 2022 Toyota Tacoma through Toyota Financial Services ($751/month). At lease end (late August 2025) I attempted to exercise my contractual buyout. Right Toyota repeatedly misrepresented the cost and obstructed the process. Inflated quotes: I was told $80,000, then $60,000, while Toyota Financial had my official buyout in writing for approximately $33,000 including tax. Manager conduct: “Big boss” Nick Sharma insulted me when I questioned the math, told me to “be more like my husband,” and refused to provide his contact info, stating he didn’t want bad reviews. Test drive behavior: Paul forced a freeway test during rush hour, yelled when I nearly missed a turn, and made unrelated inappropriate commentary about politics and conspiracy theories. Finance coercion: Greg put me in a 75-month loan (later deemed invalid). When I asked for my $8,000 down payment back he said if I took it I would “have good luck getting a buyout” because he would refuse to work with me. Blocking early buyout: Prior to maturity phone reps told me “you can, but we won’t” if I asked about early buyout and then hung up. Obstructing my credit union: My Desert Financial loan officer (5 years of experience) said she’d never seen a dealer be this obstructive; they fed her piecemeal requirements that delayed the transaction. I bypassed the dealership, obtained the official Toyota Financial paperwork, and completed the $33,000 buyout through my credit union the same day. I recovered my $8,000 down payment. Based on documented records and multiple formal complaints (BBB, Arizona Attorney General, FTC/CFPB, and ADOT), I do not recommend this dealership

I recently purchased a 2025 Camry LE Hybrid from Right Toyota, and Tiffany made the entire experience exceptional. From the first conversation to final delivery, she was responsive, transparent, and genuinely committed to helping me find the right fit. Tiffany went the extra mile to adjust pricing in a way that respected my needs and budget—something you don’t see often in today’s market. Her professionalism and attention to detail made the process smooth and stress-free. Big thanks also to her manager Jake for backing the deal and fostering a customer-first culture. If you’re looking for someone who truly advocates for the buyer, Tiffany is the one to ask for. Highly recommend!

Working with GALE SOEHNER in the service department to get the window repaired/replaced on the vehicle I recently purchased has been easy and pleasant!