Right Toyota

Bought a 2025 Toyota Rav prime from Right Toyota Scottsdale salesman AJ and customer service sales, financial service was outstanding. AJ been my salesman past 20 years … very happy !!!

I recently visited this dealership intending to buy a car, and unfortunately the experience just wasn’t what I hoped for. The salesman I worked with was polite enough, but the process felt disorganized and dragged on longer than it needed to. The biggest concern came when the salesman brought over his manager, Michael T. He seemed unusually out of it—disengaged, unfocused, and not really tracking the conversation. It made the whole interaction feel unprofessional and left me unsure about moving forward with such a major purchase. In the end, we decided not to buy a car there. I appreciate that every dealership can have an off day, but the lack of clarity, professionalism, and confidence during the visit made it hard to trust the process.

I had a 36-month lease on a 2022 Toyota Tacoma through Toyota Financial Services ($751/month). At lease end (late August 2025) I attempted to exercise my contractual buyout. Right Toyota repeatedly misrepresented the cost and obstructed the process. Inflated quotes: I was told $80,000, then $60,000, while Toyota Financial had my official buyout in writing for approximately $33,000 including tax. Manager conduct: “Big boss” Nick Sharma insulted me when I questioned the math, told me to “be more like my husband,” and refused to provide his contact info, stating he didn’t want bad reviews. Test drive behavior: Paul forced a freeway test during rush hour, yelled when I nearly missed a turn, and made unrelated inappropriate commentary about politics and conspiracy theories. Finance coercion: Greg put me in a 75-month loan (later deemed invalid). When I asked for my $8,000 down payment back he said if I took it I would “have good luck getting a buyout” because he would refuse to work with me. Blocking early buyout: Prior to maturity phone reps told me “you can, but we won’t” if I asked about early buyout and then hung up. Obstructing my credit union: My Desert Financial loan officer (5 years of experience) said she’d never seen a dealer be this obstructive; they fed her piecemeal requirements that delayed the transaction. I bypassed the dealership, obtained the official Toyota Financial paperwork, and completed the $33,000 buyout through my credit union the same day. I recovered my $8,000 down payment. Based on documented records and multiple formal complaints (BBB, Arizona Attorney General, FTC/CFPB, and ADOT), I do not recommend this dealership