Toyota of the Shoals

Tried the on line contact to request a part quote, did not receive a response within 24hrs. Logged back in and used the chat feature, made contact pretty quickly. Was assured I would receive a response shortly through email or phone. 5 hours later, I give up. Checked Serra Toyota in Decatur, I can order the part online without involving someone from parts. They'll get my business

Please beware of purchasing vehicles from this dealership. I purchased a vehicle in early March 2025 and they still do not have the car title to send to my local clerk. They should not be able to sell cars without the title on file. In April Accounting stated they have received the title and will forward it to my county clerk so that I can register my car. Late April, I called back and Acctg stated they did not receive the title. So they lied. I have tried on multiple occasions contacting the G. Manager with no response to phone messages or email messages. It is Mid May and now they state they aren’t talking to me because I’m rude. Well, if they don’t send the title my lien holder is going to increase interest or in worse case I’ll have to give it back because they can not obtain the title. I’m in process of hearing from the state on how to proceed. They have not extended my drive out tags either regretting it!!

Couldn't schedule an appointment online so I called the number, left a message as instructed TWICE, waited 3 days with no call back. I ended up driving 100 miles round trip as the next closest dealership answered the phone on the second ring. This place does not want my business and that's fine.