927 W Grand Ave
Rainbow City, AL 35906

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Sales: 855-661-4999

Used Cars: 256-413-4456

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 4:00pm
Tue 8:00am – 4:00pm
Wed 8:00am – 4:00pm
Thu 8:00am – 4:00pm
Fri 8:00am – 4:00pm
Sat 8:00am – 4:00pm

Reviews of Team One Toyota

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They used to be wonderful, not anymore.

Reviewed by CustomerlizSeptember 24, 2024

They used to be wonderful, not anymore. We bought 2 new cars from them in the past 10 years and did all of our services with them, not anymore. Buyer beware of lifetime power train warranty, don't let it influence your decision to buy as it requires thousands of dollars in diagnostic fees to determine if it will cover the issue. The service department tell you your tire tread is low when it's not. They will high pressure maintenance sells and threaten you will the voiding lifetime power train, that from my experience isn't worth the paper it's printed on. Loyal customers are treated disrespectfully and they get angry when you shut down their up sell tactics. They will try to sell you cabin air filters when you just replaced them at home 1 week prior. Also, don't buy air cabin filters, you can buy and replace your own in under 5 minutes for $10 instead of paying the dealership $35. Cabin filters are an easy way for them to make money and they will recommend a change each service. Never trust service people who get angry when you don't buy their recommend services. This dealership has performed their last service on my vehicles and I will never buy a new vehicle from them again.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

They used to be wonderful, not anymore.

Reviewed by CustomerLiz from Southside, AlabamaSeptember 24, 2024

They used to be wonderful, not anymore. We bought 2 new cars from them in the past 10 years and did all of our services with them, not anymore. Buyer beware of lifetime power train warranty, don't let it influence your decision to buy as it requires thousands of dollars in diagnostic fees to determine if it will cover the issue. The service department tell you your tire tread is low when it's not. They will high pressure maintenance sells and threaten you will the voiding lifetime power train, that from my experience isn't worth the paper it's printed on. Loyal customers are treated disrespectfully and they get angry when you shut down their up sell tactics. They will try to sell you cabin air filters when you just replaced them at home 1 week prior. Also, don't buy air cabin filters, you can buy and replace your own in under 5 minutes for $10 instead of paying the dealership $35. Cabin filters are an easy way for them to make money and they will recommend a change each service. Never trust service people who get angry when you don't buy their recommend services. This dealership has performed their last service on my vehicles and I will never buy a new vehicle from them again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Simply put, price gouging.

Reviewed by LM from Franklin TNAugust 26, 2024

Simply put, price gouging. They are more interested in making a profit from their financing the vehicle than selling it.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Team One Toyota

As a new Toyota and used car dealership we provide all the automotive servicesrepairs parts and financing that drivers from the Gadsden and Rainbow City areas of Alabama need.
Some drivers step into our Gadsden Alabama showroom ready to take the new Toyota they've been eyeing for a test drive. Others meanwhile are just beginning their search. Regardlessgetting to know all of you in the greater Rainbow City Albertville Jacksonville AL and Birmingham areas is always an enjoyable experience for us. So stop in during our scheduled business hours where we can continue the conversation and answer any questions you might have.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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