Palmer's Toyota Superstore

I had to have some body repair done. When I arrived there was 2 customers in front of me. Once my turn I hobbled to desk with a broken foot. Gave the guy my keys. Which he could not stand up to recieve them for he was so tired at 815 in the morning. I gave him my keys and told him I had a rental to pick up at rental dept at the main building. The answer I gotten set me back a few steps. He let me know the secretary is late over 15 mins and didn't know when she would show up and that I can see everyone is busy and if I couldn't wait for a while because it would be. I should walk up there, Which is a good distance away to walk with a broken foot. I had Dr appt right after dropping my car off. At this point I'm fairly mad now due to the fact of which part of the broken foot did you not hear. So I wouldn't miss my appts. I hobbled up there got the rental as I was leaving from rental dept already flames coming out of my ears nearly I get a call to come sign love bug removal paper work if I didn't remove the bugs it's a 50 dollar charge to my card. They knew I was mad at the desk so let pour fuel on this situation. I went back to collision dept and made several people aware of what happened. I leave as I was in so much pain from that walk. With so many inconviences. To add insult to injury . I Had to turn around after I left cause they lost paper work to my car to be repaired then I get a couple days later that my keys have been lost as well so I have to stop working and take my other key to them. They did replaced the key. Thank you for that. Had more crap happen in 1 week from them than anyone has in a lifetime. I was shocked that it took me going to sales manger to get the stupid mess to stop. The question was WHAT DO YOU WANT ME TO DO. FREE OIL CHANGE NO I HAVE FREE OIL CHANGES, ME: NO FIX THAT MESS BACK THERE I'm boiling at this point. . I did receive an apology 3rd party PERSON PASSING A MESSAGE from upper management sent a apology message, instead of taking the time to apologize To me sent me a message thru someone else. and not one single person asked me if I was hurting at all.

Thank you Palmer’s Toyota. Great Customer service. My car salesman Desmond Cox went above and beyond for me for my first purchase and ordered the car I wanted. The finance manger did a awesome job explaining different options to me. Tony even helped me get the best insurance plan for my brand new Toyota Camry. This was a very friendly environment and I will definitely be purchasing my next vehicle here.

Nice but not able to get the car I wanted. Another one was coming in and it sold before I could make a deposit