Morrie's Eau Claire Subaru

I had work done on my Subaru Cross trac about a month ago. Vehicle went in for a oil change rotate tires and fix a wheel sensor. Well vehicle was there for one whole day. Was told needed new back breaks and all four wheel sensors had to be replaced. They broke a wheel stud off and I had to pay for that besides. Three days ago I had a flat tire glad I was in my work parking lot because when we went to take the flat off the car the wheel stud was broken it was the same one that they had just replaced. They cut the old one off and never replaced it and put the cap back on it with the broken piece still in it. I had made a appointment to have the new stud put in and tired repaired. I cancelled my appointment. I ended up with the help of my husband replacing two of those studs and three caps. You don't put the caps back on using power tools you tighten them by hand. I will never take my vehicle back there again. I do not trust them and I know my tires were never rotated like I asked them to do. They take your money and say they did the work.

Our service contact, Nicolette, was fantastic throughout our 6 hr visit. She is skilled in auto mechanics and an absolutely polite, clear and pleasant communicator.

Everyone was very helpful especially Morgan Dachel. She helped me every step explained all needed repairs. Thanks