Subaru of Spokane

Consider this a serious warning to anyone thinking about buying a car here. Subaru of Spokane sold me a Honda CR-V with severe unibody and underbody rust that was never disclosed anywhere in the paperwork. I had no idea until it was too late. The purchase of this car has absolutely turned my life upside down. I’ve been left dealing with a situation that has caused me stress, financial strain, and daily anxiety—something no honest dealership should ever put a customer through. My experience here was the opposite of transparency or integrity. Please protect yourself and think twice before buying from this dealership.

I had an awful experience at Subaru with Brandon Arnold. I dropped my car off because it was not safe to drive, and the service department didn’t even drive it one mile before telling me it was “fine.” The paperwork literally shows the mileage in and out was the same. When I called upset about this, Brandon hung up on me. After that, he wouldn’t even take my calls—he would just cancel them. I had to get another sales rep involved, and instead of trying to help, they basically told me to just “go sell the car.”

There's a few things I liked while purchasing a vehicle from the Subaru of Spokane dealership, but there were things that I didn't like. First the selection of vehicles and price ranges were excellent. The over the phone and internet sales department were prompt. We were greeted and assisted by available staff as we walked in. Pretty sure one gentleman was a manager who helped find the salesman I was working with. I drove six hours and even though salesman was busy, we understood. Car had an issue the day before we arrived and was getting repaired but we were never given a heads up. Encouraged to go look at other cars at other dealers, as I told the salesman I had other vehicles to look at the prior day. He was going to go check on the car. Called back after going to view other cars but still no update 45 minutes later. Once we heard something back we went to our hotel and heard something around 430, being nearly three hours later. Told to come over and did so in 15 minutes. Car was as in photos, but not cleaned or anything. Original salesman kinda passed us off to another salesman names Mike Osborne. He was ready to answer any questions and washed the car after I asked if dealership could do so. The following portion isn't a dealership issue but, if I used in-house financing it wouldn't have been the case. Even though loan was approved by Usaa. I couldn't receive car until 7 days later including a holiday and weekend time frame. Original salesman did state that was a possibility to be fair. I got a fair price on car, but the non negotiable permaplate feature fee was kinda off putting. $699.00 for a program that didn't cover tire or glass repair is kinda difficult to stomach for a college kid on a limited budget. Any issues that were left off final offers were adjusted and honored. Waiting area is clean and fully stocked for customers, which was nice. Employees congratulated my son as they noticed he was getting the vehicle. Original salesman did reach out with updates concerning receiving funding and honoring request for detailing vehicle. I didn't like feeling like I was passed along and car wasn't ready when I got there after driving 6 hours, but Mike Osborne is a good saleman and I would do business with him Subaru of Spokane again. Free 2 year oil change feature was also a nice thing to have added.