Subaru of Spokane in Spokane including address, phone, dealer reviews, directions, a map, inventory and more

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423 W 3rd Ave
Spokane, WA 99201

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Sales: 866-967-7532

Used Cars: 866-967-9018

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:30pm

Reviews of Subaru of Spokane

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

1555 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

This purchase was a pleasure from the first phone call.

Reviewed by wkshafferSeptember 25, 2022

This purchase was a pleasure from the first phone call. I have purchased many vehicles in my life and I have never worked with a better salesman or a better dealership. Excellent experience from top to bottom.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent to be able to do almost all of my purchase

Reviewed by mhgrentalsSeptember 24, 2022

Excellent to be able to do almost all of my purchase online. Price was fair, service was excellent, and I expect to be back for my next purchase!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

To say that I am livid with my interaction with this

Reviewed by nwerth1988September 14, 2022

To say that I am livid with my interaction with this dealership is an understatement, at best. I have copied my email to the service manager below, but I will be giving more backstory for additional context. I was taking a road trip from Omaha, Nebraska to Seattle, Washington. Roughly 5 hours from my destination, my car had thrown a check engine code (P0117 for low voltage to the coolant temperature sensor). Car was also showing that the engine was overheating. Pulled over and saw that there was coolant leaking from the driver's side of the radiator. Had the car towed to the closest dealer (Subaru of Spokane) to have them diagnose the problem. They said there was a hole in the radiator which was causing the leak. I was charged $1,000 for a radiator replacement and coolant flush, which I reluctantly paid. I continue on with my road trip, not even 2 days later the car is now having the same issue as before with the same engine code. This occurred on Sunday, so the service department was not open. I had to buy coolant from parts stores to make sure I had a consistent supply as a workaround to get me down the road back home. I had gotten the car to a Subaru dealer in Boise, Idaho, where I then called Subaru of Spokane to inform them what happened and how they were going to make this right. Their service department had inspected the car and stated they could not find any external coolant leak, and Subaru of Spokane had claimed that this was not caused by their labor and would not be covering the cost for additional repairs. I had initially took my frustration out on the service advisor that was assisting me. For that, I do apologize. I then spoke with the service manager who reiterated that they would not be covering any additional repair costs because the department at the other dealer was not able to replicate the issue, stating that "your car is just overheating". Even now as I am typing this, there is still coolant leaking from the driver's side of the vehicle, which you can see evidence of in the photos attached. This is not acceptable, especially after the money I had paid you guys to have this issue resolved. You guys either created a new problem, or your diagnosis was improper. I should not be left to just pay for this and take it for what it is. Subaru of Spokane, all am I am asking is that you guys make this right... "Austin, I've attached a couple photos as evidence of the coolant leak that you guys are refusing to take responsibility for. As you can see in the first photo, there are blue stains from dried coolant on the driver's side valve cover. This was taken right before I had left the service center at the Subaru dealer in Boise, Idaho. The second photo was taken roughly 30 minutes after I had stopped to let the engine cool and refill the upper reservoir on the passenger side of the engine with more coolant. I had stopped to fill up with gas and, sure enough, blue coolant was leaking from the driver's side of the engine (as you can see in the photo). My car was not overheating at this time either. To say that this is expected behavior after a radiator replacement is ridiculous and asinine. As I mentioned during our phone conversation, I personally do all of the work on my vehicles and it was not doing any of this until after the labor that you guys did. I am not taking no for an answer on this matter. Something needs to be done by you guys. This is not OK. -Nathan"

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. We want to regain your trust and your business so please reach out to our General Manager, Mike Keegan at (509) 625-3200 or at mkeegan@lithia.com. We will work with you to resolve this matter to your satisfaction. Take care!

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Subaru of Spokane

At Subaru of Spokane we take great pride in our helpful knowledgeable sales staff and will do everything possible to make your car buying experience the best you've ever had. Come see our lineup of award-winning Subaru vehicles - whether you are leasing or financing we're here to get you into the driver's seat. Our finance specialists are experts at helping our customers secure loans in the Spokane area. We have a wide selection of new and used Subarus as well as many other carefully selected high quality pre-owned cars trucks and SUVs.Come visit us today for a test drive and see why Subaru of Spokane is the #1 Subaru dealer in the region!

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