Carter Subaru Shoreline in Seattle including address, phone, dealer reviews, directions, a map, inventory and more

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17225 WA-99
Seattle, WA 98133

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Carter Subaru Shoreline

Overall Rating:

3.1 (out of 5)

40% recommend this dealer

10 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

What not to do

Reviewed by Angela from San Francisco, CAAugust 07, 2020

The service they performed on my vehicle had to be redone. My car was actually used as a "what not to do" training workshop for their automotive technicians.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

FORGOT TO PUMP OIL INTO MY ENGINE

Reviewed by gohawks from shoreline, waNovember 01, 2019

So I brought my 2018 Impreza in to Carter Subaru for the 30K service, which includes an oil change. A couple of hours later, I check out and go to leave. I get 2 blocks toward I-5 and the oil light comes on, the check engine light comes on, and the car starts shaking. Thank God I hadn't made it to the freeway or my daughter wasn't driving. I manage to make it back to the dealership, and as I pull in, my car dies. I go into the office and tell them what happened, and they go out to look at it. Several minutes later I go out to the lot to see what's going on, and there is a team of mechanics and a supervisor standing around my car looking like they'd been caught with their pants down, pushing it into another spot.Guy comes over and tells me there's an oil pressure issue, they're going to have a m,aster tech look at it in the morning.OK fine. Next day I get a call, they'd reviewed the video, and their techs FORGOT TO PUMP OIL INTO MY ENGINE BEFORE THEY SENT ME ON THE ROAD. Engine needs to be replaced and it's going to be about a week and a half for them to work with their insurance company and I'm going to have to stay in the loaner. I told them to buy the car back from me, I don't want it, pay off the year left on my lease, fix it on your time instead of mine. Nope. They've decided it's OK if they just replace the engine and leave me driving around in a loaner for an extended period of time. They have chosen to do the BARE MINIMUM in resolving the situation, based on what their insurance will pay for, not on what they should do. It's really too bad for them, because I would have been their fiercest advocate if they had done the right thing.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.5 (out of 5)

Decent.

Reviewed by BBQ from SeattleJune 22, 2018

I recently purchased a car from Carter Subaru, and right off the bat, it wasn't the greatest experience. The gentleman helping me didn't seem interested to sell me the car at all and knew absolutely nothing about the car. I called in to schedule the test drive and when I arrived the car was very dirty. You would think if you're trying to sell a car you would have it looking its best.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Carter Subaru Shoreline

The Carter family has built one of the Puget Sounds' premier dealerships based on two words: "Hassle-Free". Hassle-Free is an attitude of value. We know there's a lot to love about a Subaru but at Carter we also know that price is a major factor in your purchasing decision. That's why each and every car we sell is honestly priced to begin with. That's Hassle-Free buying and clients like that about Carter Subaru.
Thank you for visiting our virtual dealership We look forward to serving you!

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