Carter Subaru Ballard in Seattle including address, phone, dealer reviews, directions, a map, inventory and more

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5201 Leary Ave NW
Seattle, WA 98107

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Carter Subaru Ballard

Overall Rating:

3.2 (out of 5)

50% recommend this dealer

12 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DO NOT PURCHASE A CAR HERE

Reviewed by Francesca from Seattle, WAMarch 01, 2020

Share review Embed review Write an update Edit review 2/29/2020 DO NOT BUY A CAR FROM THIS ESTABLISHMENT!! Unprofessional, disrespectful group of clowns posing as used car salesmen. Carter Subaru Ballard is the WORST!! We scheduled 2 appointment at this dealership to test drive cars, the first time they made us wait an hour after our appointment and then gave us some BS excuse that the car wasn't available because it was being detailed. No apologies or compensation for the time we wasted or the distance we traveled. We should have known better but we made a second appointment to test drive 5 cars, when we got there we were told our salesperson was suddenly in the hospital, although she had confirmed the night before. Obviously the manager could not call his employee's scheduled appointments and cancel or reschedule with another sales person. Lazy, inconsiderate, smug, rude *sswholes who do not know what customer service means. Their cars are always overpriced on carfax, rarely a great deal or even a good one. Buy your next car from ANYONE else but Carter Subaru Ballard, they honestly don't give a *hit and could care less about wasting your Saturday.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Genuinely Great Experience

Reviewed by dstu from Seattle, WAJuly 06, 2019

My wife and I recently leased our very first Subaru from Carter Subaru - a 2019 Subaru Forester. We were fortunate enough to have Steven Mackie as our salesperson and he was seriously fantastic. Incredibly kind, thoughtful, and a sincere listener as we chatted through what we were looking for in a new vehicle. He gets us :) Mark Arbar, our finance rep, was also a joy to work with and kind as well. Overall, we highly recommend the experience of looking for a new or used car at Carter and couldn't speak more highly of Steven and Mark.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Scammers

Reviewed by Cam from SeattleMarch 13, 2019

0 stars if I could. Cannot keep paperwork straight, do not disclose problems with used vehicles. The list goes, the one time I used the service department they fixed a problem with my seat. Forgot to tighten the seat belt bolt.... seems that would be something to double check..... The management is another story just disrespectful. They will argue with you if there is a problem even if they are wrong (and admit it) I could go on and on... I would highly recommended not buying anything from Carter Subaru, Unless you want a headache down the road. Pricing is high and they will mess things up and contact you 6 months later asking for money back... DONT WASTE YOUR TIME they will seem nice at first rope you in and everything will be a nightmare!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Carter Subaru Ballard

The Carter family has built one of the Puget Sounds' premier dealerships based on two words: "Hassle-Free". Hassle-Free is an attitude of value. We know there's a lot to love about a Subaru but at Carter we also know that price is a major factor in your purchasing decision. That's why each and every car we sell is honestly priced to begin with. That's Hassle-Free buying and clients like that about Carter Subaru.
Thank you for visiting our virtual dealership We look forward to serving you!

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