Carter Subaru Ballard

We were looking for a pre-owned Certified Forester. Carter Subaru in Shoreline had the car we had been looking for, for over 3 months. Steve, the salesman was kind, not pushy and very knowledgeable of all the tech on our 19 Forester. The purchasing process was easy. We were in and out in less than an hour. It was worth the 3-hr drive from our home in north central WA to Shoreline. Our (my wife's) Outback has a LOT more miles than our (my) "new" 19 Forester, so when our Outback wears out we will be giving Steve a call to find another Outback for my wife. Thanks again Carter Subaru of Shoreline, you're the best !

Avoid this location at ALL COSTS. The mechanics here put me in an INCREDIBLY unsafe situation. I got my tires rotated and they left all four wheels loose. To the point where one of the bolts on the tire completely broke off and my wheel was about to fall off by the time I noticed the issue. I brought the car to a local Les Schwab who informed me that all the wheels were loose and I was lucky I didn't get seriously hurt. The service staff did reimburse me for the Les Schwab service and offered me a free minor service at Carter in the future. But I think my life is worth a lot more than the few hundred dollars in reimbursement. I will say Steve tried to do the best he could at his job. However, I won't be returning here and I encourage others to look elsewhere.

Horrible customer service. I purchased a brand new Subaru Outback from the ballard subaru dealer. Bought an extended warranty, all service work with the dealer. Within a week of purchasing the car, USB port had to be replaced and the driver's door handle fell off. I have always been given a rent a car when dropping my car off for service work and an oil change. I was told I was given a loaner car because I have only have had major service. So ever since purchasing a new car with Subaru only major service work has bee done. Today they no longer will give me a loaner car. They want to charge $90.00 for 1 1/2 hours. I'm handicapped and can not risk the chance of waiting in the lobby while oil is being changed. I explained I am the recipient of an organ transplant, disabled and can't risk waiting inside of a room and catching covid. Clearly this dealership is not sympathetic to persons with disabilities.