Dewey Griffin

do not trust this dealership, they will lie there xxx off and the quality of work is poor at best. I will never return, I'm having to go someplace else to fix there damages and poor repairs. NEVER AGAIN

I got the best help anyone could have ever asked for staff top shelf service. Roy is amazing went above and beyond my expectations by far. Helped me with every little detail he could have to help make it smooth and an amazing experience Thank you so much for all the assistance I could have ever needed and more. Office staff is amazing and helpful super clean office. The car i drive away in was better than I could have expected. Couldn't recommend it more. Top shelf

The worst experience I have had with any business. Brought my 2009 Outback in for service on 9/10 (Tuesday) as AC stopped working and needed an oil change and new brake pads. My assigned service provider was Mark. Note - I did not have any issues with my power steering nor was there any evidence that power steering pump was leaking when I brought the car in. They took a look at it on Wednesday (9/11) and determined AC compressor needed to be replaced. Had to order the part which should arrive over the weekend and then they could install Monday or Tuesday. No mention on phone call or anything on the written report about leaky power steering pump. I call in Tuesday afternoon (9/17). They call back say they’ll get to it on Wednesday. I get no call on Wednesday. I call in Thursday morning. Get a call back later that morning reporting that they installed the new compressor on Wednesday but immediately broke it as there was still metal shavings in the system. They are now going to have to replace the compressor and the condenser (a few more hundred dollars). Mark stated they will lie to their parts supplier and report that the compressor received was faulty so that they could warranty it and wouldn’t have to pay for and then charge me for a second compressor (acted as if this was a favor to me). Again probably won’t get the parts till the weekend. Get a call in the afternoon the next day, Friday (9/18), saying that they have installed the compressor and condenser and AC seems to be working. However, Mark reports that my power steering pump is now leaking, cost of replacement $875. Again, the leaking power steering pump had not been mentioned previously and I had no issues with it when I brought the car in. Opted to pick up the car. Already owed $2700. Pick up the car and power steering is completely nonfunctional and car is borderline unsafe to drive. Drive a couple miles home. Pop the hood and power steering pump is leaking profusely, actively dripping onto my driveway. I’m no mechanic but I do check my fluid levels periodically and this was certainly not occurring when I originally brought my car in. Call Subaru to voice my complaint. It’s late on a Friday so nothing to be done till Monday understandably. Speak with manager, Robert on Monday morning . Asks me to bring it back in to see what might have happened. Tell him I’ll bring it in Wednesday morning as I’m out of town. Bring car back in first thing Wednesday morning. Hear nothing all day. Call in near end of day. Receive call back from manager who states that even though power steering pump is right next to the replaced parts since they didn’t fully remove the power steering pump when working on the AC it isn’t their fault. Offers to “meet me halfway” and cover labor cost and replace power steering pump for $500. State that I have no desire to give them my business anymore and will be telling friends and family about my negative experience. Manger asks for more time to see if there might be another solution. Conversation gave me the impression that nobody actually looked at my car that day. I am done at this point and pick my car up. Take my car to Barnett Automotive per a coworker’s recommendation. They replace the o-ring on the power steering pump and clean up the huge mess of leaked fluid for $150 and power steering is working flawlessly again. TL;DR Avoid Dewey Griffin Subaru unless you enjoy poor communication, dishonest business practices, and your car in worse condition than it was brought in.