Michael's Subaru of Bellevue

I’m a disabled Vietnam veteran who has purchased cars from both Michael’s Toyota and Subaru. When I asked them (and, in a separate letter, Bruce Broadus, the owner) to assist me in obtaining the partial warranty refund I was owed under Washington State law he and they refused to do so. In my experience, when the man at the top is unethical, that same irresponsibility infects the organization as a whole. Toyota and Subaru are both excellent cars, and there are many ethical and responsible dealerships that sell them throughout the Puget Sound area. Michael’s, however, is not one of them. Please make your purchase elsewhere.

Family owned dealership with awesome culture of being honest with customer, finding what is best for them, and getting them the best deal they can do. They genuinely want to make you happy and earn your business. Have been there several times the past few years for car research - each time not pushy and just interested in answering my questions to help me with my future decisions. This time as ready to make purchase, decided to go back to Michael's Subaru due to their quality customer service. They went out of their way to make an amazing deal on both the car AND tradein (I'm very surprised they offered what they did) even knowing they would not make money from me on financing (I had outside financing lined up) or extras. Having very deep knowledge of the market, the dealership did not make money on this sale - they showed volume movement (which is useful for them to HHQ) and earned customer satisfaction and loyalty from me. Unfortunately for the dealership, I anticipate my car will last a long time so I won't need to see them for a while, but I will highly recommend them to family and friends for their car purchases.

I shopped all over the northwest for my new Subaru and am happy that I ended up buying from Micheals in Bellevue! friendly staff and no cheesy tactics,will buy from them again in the future!