Michael's Subaru of Bellevue

My husband was looking to replace his Rav4 with a new Rav4, and there were none available. I suggested that we go back to Michael's Subaru, and we did. We met DB, and told him exactly what we were looking for. He listened and understood. Our interaction with DB and finance was great. No pressure whatsoever. His follow up was great also. I would recommend all of my friends to reach out to DB when in need of a new car.

The staff was awesome no pressure sales which is what the public wants. Management should be commended. Ryan,Matt, and Yeng were just fantastic to work with. Thanks so much the Ferguson’s.

The salesman and entire purchasing experience was great. It was the guy in the finance department that was disappointing. We went in knowing we had excellent credit scores and asked to use our credit union knowing they offered a great finance rate. The finance gentleman, Nelson Kwambai, told us that our credit score had nothing to do with getting a good interest rate. He signed us up with another credit union we had never heard of before with an interest rate 1.5% higher than what our credit union was offering. He told us our credit unions rates were higher than the bank he signed us up through. We are not first time car buyers, we are very aware of how credit score and financing work together. We called our bank immediately after leaving the dealership and had our car refinanced at a much lower rate than what was offered to us at Michael’s. We are aware that the salespeople get a “spiff” from using certain banks, but it’s unfortunate that one persons greed cost them our future business. We will never buy from this dealership again and we will make sure to warn others.