First Team Subaru Norfolk

I took my almost brand-new Subaru in for the required 6-month service today. I was shocked to find out I was going to be forced to pay $39 to have my tires rotated. They had less than 1000 miles on them. I protested but was told this was required in order to maintain my membership in the "First Team Forever" program. I didn't understand this when I purchased my new vehicle and that I would always have to pay out-of-pocket to "Complete all manufacturer recommended maintenance at the recommended interval at your expense." So, the bait suckered me to bite and now I'm stuck with an added expense I didn't expect. The old adage "if it sounds too good to be true then it probably isn't" applies here. I am very disappointed to find myself on the hook for an unknown total of unnecessary expenses.

I used to love bringing my vehicle here until this past week where the service department over tightened my oil drain plug causing a cracked oil pan on my wife's subaru ascent and refused to fix what they broke just because another dealership happen to notice the leak when they were changing my brakes. Not only did they refuse to fix the issue but they seemed happy and taunted me when I went to pick up my vehicle after I had them look at their mistake by saying "Sorry, oh well, we can't fix your vehicle" in the most happiest mocking tone you could ever imagine. Between the assistant service manager being arrogant and unprofessional and his employees laughing and mocking me when I asked for the number to the office of the president for First Team Auto Group, this has to be the most unprofessional experience I have ever had at a dealership. They did all this to me while in uniform and did not care that this was done to my wife's vehicle while I was out on a submarine deployment. You have lost a faithful customer and I recommend your service team learns from the one good employee that you have named Kaitlyn. She is the only one I ever liked dealing with and was always good to me and my wife. I hope you all feel good about cheating a customer.

Keith fulton was one of the easiest sales persons I have ever worked With. He answered my questions with honest answers. The process went quickly and he has made sure that everything was perfect so that I am satisfied. If you're looking at a Subaru, go see Keith Fulton. I would like to add the service center is absolutely awesome too.