Moore Subaru Richmond

I recently purchased a 2025 Subaru Outback Limited and had an excellent experience from start to finish. Sarah Hutcheson was my sales consultant and made the process so enjoyable. She took me on a test drive, helped me compare models and colors, and her upbeat personality made the whole experience stress-free. Her manager, Amanda Foote, stepped in to make sure we worked out a deal that fit my budget. I really appreciated her willingness to listen and find a solution that worked best for me. Kevin Lowery in finance was also fantastic. He got me approved at a monthly rate I could afford, and even after the sale was done, he went above and beyond. When I discovered that my insurance company had made a mistake with GAP and warranty coverage, Kevin took the time to re-work the deal, add the coverage I needed, and still kept my financing affordable. The entire team truly went the extra mile to make sure I felt supported and confident in my purchase. I couldn’t be happier with my new Outback, and I highly recommend this dealership—especially Sarah, Amanda, and Kevin—for anyone looking for a positive and professional car-buying experience.

Today it was hot outside, but I purchased a 2025 Subaru Outback AWD with 2.5 liter engine, lane keeping assistance, navigation, dynamic cruise control, front bucket seats, emergency braking, cross traffic alert, Lineartronic CVT & a lot of other modern features from Moore Subaru of Richmond. I have purchased just over 30 new cars/trucks/SUVs in the last 40 years (yeah I’m old) and feel this experience was the best because of their friendly professional staff, huge selection, and competitive pricing. I searched available local inventory online and compared pricing. Then I requested an out-the-door (OTD) quote from both Moore Subaru of Richmond and CMA Colonial Subaru. Moore Subaru of Richmond provided the best pricing and had a much better selection than CMA Colonial. They sell a lot more Subarus so they can offer better prices than their competitors. As an example, Johana Labarca of CMA’s Colonial Subaru offered me a used 2024 model at the same price because they couldn’t come close to the Moore Subaru of Richmond’s price. This proves it’s better to shop at a family owned dealership vs. a large one like CMA that refuses to negotiate. CMA states on their website that they will beat all offers, they proved that’s a lie today. My first interaction was with Eddie Edwards, my salesman to request an OTD quote. His sales manager, Rocco Karamoutsos provided the OTD quote as requested within a couple hours. Since it was the best offer that I received, I decided to buy it from them. When I showed up I received the exact vehicle & exact price that I was quoted by Rocco. No tricks. Eddie provided me with a test drive, helped with the initial paperwork, & provided a thorough introduction to my new Outback with a lot of modern features. Eddie took about a half hour to introduce my wife & I to all the features, especially syncing the phone. Eddie walking us thru all the electronics. He even helped us fix a high volume problem with CarPlay in our other vehicle. Dino Capocelli from their business office prepared and finalized all the paperwork & financing and explained all the benefits of the additional extended warranties available. No high pressure, arm twisting like I’ve experienced at other dealers. Moore Cadillac Subaru of Richmond has been selling Subarus for over 20 years and From my experience today I can see why they have a well earned reputation of providing a friendly, honest sales buying experience. No pressure. No gimmicks. No old school tricks. I will buy my next Subaru or Cadillac from these guys. Thank you Eddie, Dino, & Rocco.

We had the best experience with Moore Subaru. Our salesperson, Keith Nelson, went above and beyond in finding us the perfect used car and ensuring everything was in working order. We will definitely be coming back for any future car-related needs!