CMA Colonial Subaru

Service advisors at this location are known to lie to customers for an upsell. We could've lost close to $2000 if we had trusted them and not looked into the issue. Be extremely cautious and question everything! P.S. to any CMA Colonial Subaru staff member reading this....how do you sleep at night? How would you like someone taking advantage of your loved ones like this? Might be a good idea for you to check your moral compass.

I’ve had a disappointing experience with the service department at Colonial Subaru. After bringing my 2015 Outback in three separate times for an issue with hesitation when accelerating at lower speeds, especially during turns, I’m left with the same unresolved problem and a $2400 bill. Despite their efforts, the service team replaced parts—like the ignition coils—that did not seem necessary, as my check engine light never came on, and the repairs failed to fix the issue. I’ve also grown increasingly skeptical of their explanations. For instance, they once claimed that too much oil in the car was causing the problem, even though the hesitation occurred both before and after an oil change. It’s frustrating that after multiple visits, I still don’t have a solution. I would have appreciated an honest admission that they didn’t know what was wrong, instead of being led to believe each repair would resolve the issue. Unfortunately, I can no longer trust in the quality or transparency of their service, and I regret relying on them for this issue. This experience has been a costly and disappointing lesson for me.

I’ve had a disappointing experience with the service department at Colonial Subaru. After bringing my 2015 Outback in three separate times for an issue with hesitation when accelerating at lower speeds, especially during turns, I’m left with the same unresolved problem and a $2400 bill. Despite their efforts, the service team replaced parts—like the ignition coils—that did not seem necessary, as my check engine light never came on, and the repairs failed to fix the issue. I’ve also grown increasingly skeptical of their explanations. For instance, they once claimed that too much oil in the car was causing the problem, even though the hesitation occurred both before and after an oil change. It’s frustrating that after multiple visits, I still don’t have a solution. I would have appreciated an honest admission that they didn’t know what was wrong, instead of being led to believe each repair would resolve the issue. Unfortunately, I can no longer trust in the quality or transparency of their service, and I regret relying on them for this issue. This experience has been a costly and disappointing lesson for me.