Subaru
New Car Dealership in White River Junction, VT
Overall Rating
4.8/5
Read dealer reviews
White River Subaru, located at 429 Sykes Mountain Ave. in White River Junction, VT, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
White River Subaru also has a service department if you need ongoing support with your new Subaru, White River Subaru has Subaru-trained mechanics and uses the highest quality parts. If you are in White River Junction, White River Subaru should be your dealership!
White River Subaru Reviews
Overall Rating
4.8/5
23 out of 24 people recommended this dealer
Overall Facilities:
4.8/5
Awesome Service Dept
Reviewed by RR
in White River Junction, VT
January 15, 2021
Evan in the service department has been super helpful, clear, and honest! Car issue is currently a work in progress so cannot comment on that beyond...we are hoping the dealership will come through in true Subaru style and set things right - as we just purchased the vehicle, LOVE Subaru, and want to keep coming back to this location.
Car repair
Reviewed by Brad Winn
in Granville Vermont
December 24, 2020
Very professional employees and astute response at all phases of the repair process. I had an excellent experience with everyone from the tow truck driver mechanic to the receptionist.
Go anywhere else. Do not be disrespected here.
Reviewed by Dan
in Lebanon NH
December 09, 2020
My reviews for this dealership seem to keep getting hidden away on google and yelp....
Jason DeFelice is the worst person I have had to deal with without exaggeration. He was rude, disrespectful, ignorant and was completely out of line. When first arriving he ignored me after I had began speaking to him to talk to the person I was with. The person I went with wanted to return the car she bought the day before. Jason stated that he would have it looked at. I explained it had sub-frame damage and that he was not listening to me, we did not want it looked at, just retuned. He then said who I was. I said my name. Then repeated the question. I again said my name. Then rudely asked how I know the person that bought the car. I told him it didn't matter, this is what we wanted to do and I was going to be apart of it.
He left, came back and said they would reverse the deal. Said it was going to be about an hour. During this time Jason talked to the person returning the car twice only while she was away from everybody else. After over an hour and a half they finally brought the car around. Reason it took so long was apparently the wholesaler had the key.
After they pealed a sticker off we asked about putting screws in the front license plate bracket. He tried the incorrect screws and broke the whole bracket. Then allowed the person with there old car to leave with no plates on the vehicle front or rear. They were so frustrated they left without even the sticker glue being cleaned. I went back inside asked a salesman (Todd, very polite gentleman) for the general manager.
Jason took it upon himself to disregard that request and come up and ask us what we wanted. I said I wanted to sit in an office and speak with the GM and that I was not having this conversation in the middle of the sales floor. He told me I needed to put my blazer that was part of my suit and tie back on because of there strict rules for open firearms. No problem I said if that is what you need fine. He said yea you will do that. My patience was pretty well gone and being told rudely what I was going to do made it down even more. I handed my side arm to the person with me and asked them to just place in the car. I figured that was a great solution. He said to us both yea you guys will do that.
At that time my patience was gone and I did yell at Jason. I understand policies but you do not tell a woman what she is going to do. The woman I was with felt very uncomfortable with these statements. Finally the GM came out after hearing me yell for half a minute. I asked to speak in an office. We spoke. Chris was exceptionally nice and handled everything we needed. I hold him with high respect and in great regard. He agreed to replace the bracket. To be clear the sub-frame damage was hard to spot, I do not hold that against the dealership, It was just one of those things. Jason should never tell anybody what they are going to do or mumble things under his breath. This was a very simple process blown so far out of proportion and a lot of wasted time.
