Saint J Subaru

This is our third Subaru purchase from St. J. Each time our sales lady, Rose, and the St. J sales staff went out of their way to locate or order the exact vehicle we wanted. We were introduced to the service dept. staff and scheduled our first free oil change before we left with our new Forester hybrid. As with our previous Subarus, our new Forester has been trouble free, smooth riding and yields excellent fuel mileage. We'll be back to St. J Subaru for our future trades.

St J's is AWFUL AND DISHONEST!-this is what you will read at the end of this review- *********** "Avoid their shifty sales techniques or get taken advantage of like us. The staff there pulled a fast one and are probably still laughing at us for being trusting-suckers. ************* Good People of St. Johnsbury VT. and surrounding communities, just in case you have seen the wonderful happy ads about what a decent Dealership St. J's subaru is and how generous they are to the community-let me warn you don't be fooled. In the market for a used toyota, we followed a lead up to St J's. Questions about condition with the unseen parts of the car (brake pads, rotors etc) were met with a declaration "the car has been service to meet the standard". We were told the rotors were machined. The brakes were "crunchy" but given the notice of the rotor repair, we expected to replace the front brake pads ourselves. The dealership happlily took our money and we headed to our reputable, honest, long standing Toyota Dealership to hear the horrible news. Not only were the brakes needing pads, the entire rear brake elements needed replacement, the front brakes needed pads and machining. In addition, the bushing arms and related parts needed replacement. Our Toyota service department was shocked that the car was sold without these having been addressed. The extra expense was large. Our service tech said if this happened with a used vehicle they sold, the sales department would make sure there was a remedy-as that would be the decent and right thing to do. St J's refused to help and hid under the "we meet the minimum standard and do not look at the car after initial service upon intake". The sales manager even suggested that our local service lied about the condition and made up the story about it needing repair to be safe. Furthermore, the sales manager suggested that we could be in cahoots with our service tech to bilk St. Js out of money. All we were looking for was to have some honest recognition of the condition they foisted upon us and take some financial responsiblity to the tune of 1000$, certainly a sum that a highly profitable dealer could cover. You would think trying to preserve a reputation was worth it. Apparently not and they are probably still laughing at us. Bottom line, if you visit St. J's auto for a used car know that they set the bar very low with the "minimum" standard as cover to sell problematic cars at jacked up prices. They are cheats in our eyes and had no decency or class to acknowledge their misdeeds. Avoid their shift sales techniques or get taken advantage of like us. The staff there pulled a fast one and probably laughed at us as we left the dealership

The absolute worst and sleaziest used car salesman I have ever dealt with. Stay away, they take advantage of young first time female car buyers.