4717 W Waco Dr
Waco, TX 76710

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Sales: 254-752-2886

Used Cars: 254-752-2886

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Douglass Subaru

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Prior to my purchase of a Subaru Forester Wilderness on

Reviewed by Marilyn from LeanderJanuary 20, 2024

Prior to my purchase of a Subaru Forester Wilderness on 1-12-24, Sales Manager Apryl Herbert provided accurate information in a forthright, no nonsense, manner. She presented details and sufficient options in line with my budget. Salesman Chance Hinton readily explained every aspect of the sale and reviewed all systems and equipment of the Subaru Wilderness. John Keen, in the finance office, completed the sale in an easy, friendly manner. He mentioned various options and fully explained the processes involved in the sale. Sierra Watson offered a phone call or an in-person visit in which she will further explain any aspect of Wilderness operations that I have not understood, after driving the SUV for a few weeks. I look forward to that additional service of Douglass Subaru.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

very bad experience never again

Reviewed by Chuck A from Waco Tx February 18, 2023

Made a deal on a vehicle and we both came to agreement and on the way to pick it up and sign papers and they sold it out from under me. will never recommend this dealer ship. customer service means nothing to them.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi Chuck, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to our Sales Manager, Montana Branscum at 254-399-6487 to discuss this further.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Simply the Best

Reviewed by E Fouts from Waco, TXAugust 27, 2022

Best car buying experience ever! Logan Jansky and Stephanie Brown are great and easy to work with!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Douglass Subaru

Welcome to Douglass Subaru, Proudly Serving Hewitt TX, Lorena TX and Woodway TX Drivers In addition to providing the drivers of Waco, Texas with a cornucopia of new Forester, Outback, Crosstrek, Ascent, Impreza vehicles and used cars, we at Douglass Subaru are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Forester, Outback, Crosstrek, Ascent and Impreza service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.

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