16048 Interstate 35 North
Schertz, TX 78154
Sales: 210-868-6684
Used Cars: 210-868-6687
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Schertz, TX that carry Subaru
Overall Rating:
4.7 (out of 5)
93% recommend this dealer
607 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Extremely Disappointed - Sold My Vehicle to Someone
Extremely Disappointed - Sold My Vehicle to Someone Else I was purchasing a 2024 Cadillac XT4 Premium Luxury and was told the vehicle would be detailed for me to pick up. I committed to buying this vehicle and was waiting for the agreed-upon preparation to be completed. While I was waiting to pick up the car I had committed to purchase, the dealership sold it to another buyer. I received no communication about this until I followed up to arrange pickup. This is unprofessional business practice. When a customer commits to a purchase and the dealer agrees to prepare the vehicle, there's an expectation of good faith on both sides. Selling the vehicle out from under a committed buyer shows a lack of integrity and respect for customers. I understand dealerships need to move inventory, but honoring commitments to customers should be the baseline standard. I cannot recommend this dealership based on this experience and would caution others to get everything in writing with a deposit down before trusting verbal agreements. What could have been different: A simple phone call explaining the situation or honoring the commitment to the first buyer would have been the professional approach.
Dealer Response
Thank you for sharing your feedback. I’m sorry for the frustration and disappointment this situation caused. We understand how important clear expectations and communication are during the vehicle purchasing process. While vehicle availability can change quickly, our goal is always to be transparent and respectful with every customer. In this case, we regret that the communication did not occur as promptly as it should have, which understandably led to frustration. Your feedback regarding communication is well taken, and we are reinforcing internal processes to help prevent similar situations in the future. We appreciate you bringing this to our attention and wish you the best moving forward. David Amaya Sales Manager Gillman Subaru San Antonio (210) 651-9345 ssasales@gillmanauto.com
Maximum rating = 5
A nice people and place to do business with them.
A nice people and place to do business with them. Mr. Cisneros and Mr. Velazquez went the extra mile for me. Highly recommend !
Dealer Response
Hello Guillermo, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care! David Amaya General Manager Gillman Subaru San Antonio (210) 651-9345 ssasales@gillmanauto.com
Maximum rating = 5
Avoid Gillman!
Avoid Gillman! They are the worst dealership in San Antonio in every way. Maybe some people have lucked out and been OK, but many more have not.
Dealer Response
Joe Mack, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (210) 651-9345. David Amaya Sales Manager Gillman Subaru San Antonio (210) 651-9345 ssasales@gillmanauto.com
Maximum rating = 5
Gillman Subaru San Antonio is open for all of your sales and service needs serving the greater San Antonio area. We are offering free home pick-up and delivery. Whether you're interested in the family-friendly Subaru Forester or the versatile Subaru Outback, our San Antonio dealership is guaranteed to have a vehicle that matches your driving needs. We also encourage you to take a look at our impressive selection of used cars and SUV. Our service department is open and ready to help you with servicing your vehicles.
Find out what your used car is worth with our appraisal tool.