Hiley Subaru of Fort Worth

Hiley needs to have more salesman like Bryan Pohlmeier. From my first inquiries to the keys being handed over and driving away in my new car. He is the best guy for the job. Knowledge, kind, friendly, and always patient in helping us. He was definitely the person to see when purchasing a car from Hiley. The Ascent is our 4th Subaru and this was the best experience that we have ever had.

This has been my first time leaving a one-star review and then changing it to a five-star review. My husband and I had a very initially poor experience with Hiley Subaru… it was bad enough that I wrote a detailed review about our grievances online. Mr. Hiley reached out to us himself after reading my review, and after looking over our case information and documentation, he and his executive team went above and beyond to right the wrong and give us a stellar experience. I am so pleased to have an opportunity to write a new review and share that Hiley Subaru ended up honoring their initial agreement with us, giving us excellent customer service, and proving to us how much they value integrity in their business endeavors. We had a very positive experience with Mr. Hiley himself, as well as with members of his executive team including Eric and Ross. Nick, the branch manager, ended up taking excellent care of us and going above and beyond to improve our experience. We also had great experiences at the dealership with Tim and Sergio. I’m happy to recommend Hiley Subaru, as I now have first hand experience that they are willing to own up to mistakes when necessary, make things right, and ultimately provide a well rounded and highly positive experience.

I recently purchased a used vehicle and extended warranty from them. Within a month I experienced problems. I called them up they brought it in and checked it out and of course it stopped acting up. A week later the problems resumed, they were able to diagnose the problem this time and work with the warranty company to get it repaired with nothing out of pocket. They went above and beyond by providing me with a loaner vehicle and keeping me informed every step of the way. Jerry Jackson and his service department are really squared away. Justin the service person kept me informed about everything. I will never go anywhere else.