Hiley Subaru of Fort Worth in Fort Worth including address, phone, dealer reviews, directions, a map, inventory and more

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3505 W Loop 820 S
Fort Worth, TX 76116

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Sales: 817-769-4868

Used Cars: 817-769-4923

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Hiley Subaru of Fort Worth

Overall Rating:

4 (out of 5)

74% recommend this dealer

158 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

If you want your credit to be run before you even get a

Reviewed by volleysetter31July 16, 2022

If you want your credit to be run before you even get a chance to look at the truck you came to see then these are the scammers for you. We asked Alyssa specifically to see the truck before we filled out the financing application and she said no one run it before we said it was ok. She walked away with the papers and next thing I know I get a notification that my credit has been run. I mention this when she gets back and she is a deer in the headlights like she had no idea we would be able to tell when it was run. We go ahead and look at the truck and it is completely rusted out underneath so we don’t go ahead with the purchase. I ask to speak to the guy in charge of the financing and he comes out with the excuse of a miscommunication. Apparently saying “I do not want to have my credit run till we decide we want to purchase the truck” is not clear enough for people that want to trap you with putting a hard inquiry on their record that can’t handle it taking any sort of hit. We will be ok but you or the next person might not be able to take that hit.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, call the store at (817) 632-8800 and we will do our best to make this better.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Warranty repair and maintenance

Reviewed by Christian Newport from Comanche, TexasMay 30, 2022

10/10 service, the staff is very friendly, highly recommend getting service done here.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Christian, thank you so much for your feedback! Our team will be very happy to hear about your kind words and star rating! We hope you continue to choose us for all your automotive needs! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Hiley

Reviewed by KarenA from Fort Worth ,TexasMay 13, 2022

Always helpful and happy Car always ready when promise waiting room very clean and comfortable

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Karena, we really appreciate your great feedback! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Hiley Subaru of Fort Worth

We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs in the Dallas TX Hurst TX and Arlington TX region. Located in Fort Worth Texas the product specialists at Hiley Subaru of Fort Worth will help you find the Subaru vehicle that you're most excited about. At Hiley Subaru of Fort Worth we offer a searchable online inventory of new Subaru cars in Fort Worth along with well-maintained used cars in Fort Worth by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.

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