Bert Ogden Subaru

Bad and slow servive for an oil change. Rachel had a horrible attitude and didn't apologize. We were waiting for 3 hours when she realized I had added the tire rotation when they sent the upcharges through text. (By the way, rotations can be done in 10 minutes no matter what they say). My adviser would be to never add any upcharges.

2015 Subaru Forester with 75000 miles, and well cared for. So-called techs don't have proper certification, as evidenced by their incompetence. Stay away. Last year the techs reported, (after they had released the freon/coolant from the AC system) that I required a new compressor and evaporator ($3500). I knew the air was working well BEFORE I rolled it in for service. Fishy. Somehow, whether intentionally or accidentally, the AC system coolant had been released while at Bert Ogden for an oil change. After I left Bert Ogden, I took my car to my auto AC guy and he found nothing wrong with the AC system- just needed a coolant recharge/refill. These people are dishonest AND incompetent. Anyone who has so little respect for their customers will lose them. We're not as stupid and naive as they assume. Go to Corpus Christi, San Antonio, or Houston if you want your vehicle to survive. Bert Ogden incredibly bad. In this case I was actually giving them a second chance only because they had informed me of having hired a new service manager. On the previous visit they had told me I needed rear brakes, when at the time the rear brakes were just barely 2 years old, and it was they who had replaced them. Apparently they don't keep records of previous service visits! Actually, on that occasion I had brought the car because I needed FRONT brakes! They were totally beat. Same old incompetent people doing the same old incompetent work. So, I had to take my car to a non-Subaru shop. They didn't do a good job, either. The brakes squeak when I back out onto the street. Ogden has created so much stress and unnecessary expense. I truly could never ever return there; not even in an emergency.

An issue arose with my 2019 Legacy, Alexis from service department provided excellent customer service. He took initiative to touch bases with me in regards to a part we were waiting on and contacted me as soon as it arrived. Alexis was courteous, honest and professional through out the entire process. His was definitely an example of what great customer service should be.