3101 East Oakland Ave
Johnson City, TN 37601

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Sales: 423-556-4879

Used Cars: 423-556-6334

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Wallace Imports of Johnson City

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Drop off Outland Tuesday after hours.

Reviewed by nremtp304June 05, 2025

Drop off Outland Tuesday after hours. Was told next evening service department was backed up from Memorial Day and did not get to our vehicle. - might be able to get to the vehicle Thursday. Thursday came and went - late Thursday vehicle was looked out finally and no battery was in stock and it would be Monday before they could get battery in my vehicle. I told them I would pick up vehicle Thursday evening and I’d go find my own battery. Service department called back and said now they all of sudden found a battery and the car would be ready next morning. Amazing how all of sudden after I told service department I would pick up my vehicle , look for my own battery, all of sudden it would be ready the next day. Additional , very little communication with the service department. - not kept in update on anything. Almost of my communication with the service department were initiated by me.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

They did not reply to request on any details of the

Reviewed by Teri from Johnson City ,TNFebruary 12, 2025

They did not reply to request on any details of the vehicle and whether it was still available.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Low ball

Reviewed by Bob Phillips from Elizabethton tnAugust 02, 2023

Low ball on my car trade in at the bank the lone value is 10,000 thay was only giving me 2,400 for it I left and 2 months later the car I was looking at is still there.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Wallace Imports of Johnson City

Family owned in the tri-cities for 40 plus years!! Volkswagen Subaru Mitsubishi Suzuki and a great pre-owned inventory of the hottest cars and trucks!
Our online vehicles are priced to sell!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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