Wallace Imports of Johnson City

I received a letter from this dealership stating they would pay me "well above market rates" for a trade in. The first offer they came back with wasnt even market price. "It took a lot of doing", and they eventually got me to the price I was looking for. BUT, there's always a catch. They tried to sell me a Crosstrek for over $40000, for which another dealership told me they had the exact same car on their lot listed for $32000. I highly recommend NOT wasting your time here.

Drop off Outland Tuesday after hours. Was told next evening service department was backed up from Memorial Day and did not get to our vehicle. - might be able to get to the vehicle Thursday. Thursday came and went - late Thursday vehicle was looked out finally and no battery was in stock and it would be Monday before they could get battery in my vehicle. I told them I would pick up vehicle Thursday evening and I’d go find my own battery. Service department called back and said now they all of sudden found a battery and the car would be ready next morning. Amazing how all of sudden after I told service department I would pick up my vehicle , look for my own battery, all of sudden it would be ready the next day. Additional , very little communication with the service department. - not kept in update on anything. Almost of my communication with the service department were initiated by me.

They did not reply to request on any details of the vehicle and whether it was still available.