Subaru
New Car Dealership in Stroudsburg, PA
Overall Rating
4/5
Read dealer reviews
Your Subaru Dealer in Stroudsburg, Pennsylvania
Ertle Subaru, located on Route 611, at 798 N 9th St in Stroudsburg, PA, in the ""Pocono Region"". A Premier Family Owned Dealership offering New and Certified Pre Owned Subaru Models, since ""1971"". Ready to take care of all your Automotive Needs, whether it be Financial, Maintenance, Parts or Detailing, we've got you covered, even on Saturday's.
Our certified mechanics know how to keep your new Subaru fine tuned and safe. So if you are in Stroudsburg or the surrounding area, check out Ertle Subaru!
Ertle Subaru Reviews
Overall Rating
4/5
18 out of 24 people recommended this dealer
Overall Facilities:
4.5/5
Never Ever Go To Ertle Subaru!!!
Reviewed by Mike
in Stroudsburg, PA
December 27, 2019
Have taken our car to Ertle Subaru for service since we purchased it in 2016. Believe me when I say we will not be going back. Three times over the last two years the service department has completely dropped the ball in so far as routine customer service. 3 Strikes and your out guys. The first was an overcharge of nearly 3 times the amount required for a repair and only when I caught it, did they apologize and correct it sighting a new billing system as the fault and working out the bugs was in progress.
The second mistake was when we booked an appt. for a routine service, dropped off our car all day and then were told to pick it up only to find out after we arrived that the car was in fact never worked on. The result was an hour delay and of course no charge for the visit.
But this last one has put us over the edge. Called for an appt. for a routine oil change and tire rotation in mid Dec. and was told that the dept was two weeks out for work orders. I booked it two weeks in advance and told Bill I would drop it off the night before and he assured me that would not be a problem. I never needed a loaner so didn't ask for one. When I arrived to pick it up around 3-3:30 pm it happened again. Noone ever touched our car as it sat on the lot unattended since opening that morning. Completely unprofessional and unacceptable. You guys should be truly ashamed of yourselves to call it a "SERVICE" dept. There will not be a fourth time
A Total Waste of my day!
Reviewed by John A
in New Jersey
December 07, 2019
Sent an inquiry on cars.com,spoke to a nice woman named Lauren she scheduled an appointment,I drove an hour and a half to look at car,Lauren said price was negotiable,after an hour there manager came out and said internet price is the “Take it or Leave it Price!” Most unprofessional!! BTW told salesman needed more than 1 car family lost 4 cars at once and so did Ertle!!
Not Happy
Reviewed by SHIRLEY ARNOLD
in Scotrun, PA
October 28, 2019
I have brought my Forester in for the last five years and always pleased with their service. Can’t understand what’s going on lately. Made an appt. for a simple inspection but they couldn’t do it for that day. Given a loaner, nice option but would have rather wanted to have the inspection done with. Still waiting four days and was promised to have it today. Promised a call back to let me know what time I could pick my car up but no call back. Called at the end of the day and was promised a call back, called again and was promised a call back. Service dept. now closed for the day and NO CALL BACK. Not pleased to be treated this way when I am a five year customer. Can’t say I’m happy to be treated this way.
Ertle Subaru
