John Kennedy Subaru

Came in to look at a Used Subaru Legacy and when I arrived I was told the car went through their own service mechanic for general maintenance as they just got it to the lot. I was told the engine had been sealed. I asked why and Rob the Salesman said that there was an oil leak from the engine. That didn’t sound very promising to me considering the car would cost a bit more than $17,000 and I planned on making this an end-all be-all reliable car for years to come. So I asked if it could go through a simple diagnostics test (which it should have since they sent me a sheet with all the prep work done by the service mechanic: new tires, oil change, etc…) to make sure that’s not going to be an issue and the engine seal was not just a bandaid nor was it noted on the service documents I received. Rob told me to not worry about it and that it was normal for older cars/this model to have these types of things happen. So I again asked for a diagnostics test and they said they were too busy and couldn’t perform one. I thought that was a bit odd and rather ridiculous honestly. I called the service manager to bypass said nonsense and left a message. To which the salesman Rob left me a message and said just to go through him as the manager is very busy. I would have gone through the salesman but I keep getting a dead end answer of no just trust us and we can’t check on an obvious problem. I then called Anthony the GM for a final and third reach and he said “Honestly, we get a lot of used cars and I just plain don’t know anything about it.” Truly blew my mind that this was the way the situation had been handled. You think it’s be easier to give someone money - It left a bitter taste in my mouth and will not be returning to this location. For the record to anyone reading this far, I don’t think anyone at the dealership was crooked or trying to scam me: it was just lazy, stubborn and unorganized. Save yourself a headache and just shop elsewhere.

there estimate was 1,000 more then other dealer. car came back with grease on door handle grease on hood grease on inside of door. spoke with manager who had no remorse said they would rub it off which did not work. I it needed a spray to do it right. This place is so below par its a shame because we purchased it there. BEWARE

Awful. I bought my car here in 2015 but then moved for a little while. I was excited to move back in the area and have my dealership super close. Over the last couple years I’ve interacted with a couple of Subaru dealerships in NJ and it was AWFUL. I was SURE that MY dealership would be far nicer. Nope. Same rude, entitled company. Where the service person I spoke to could have been helpful and make suggestions to help me get my headlight bulb replaced before traveling in 7 days, he was curt, unhelpful and condescending. I will never own another Subaru, I will never come to this dealership again. This was the biggest nail in the coffin I’ve ever seen.