Blaise Alexander Subaru of Muncy

Just recently bought a brand new Outback from them and the whole process was absolutely wonderful. From the moment I stepped in the door the sales staff treated me with respect and understood my wants and needs. Anthony was the salesman and did everything phenomenal. The finance process was also great. Like every dealer they go over extended product and the finance manager Dominik I believe was his name was professional, explained everything in great detail and gave me tons of options to consider. Not once did I feel pushed to take a product or did I feel I was getting ripped off. I declined some of the product and he didn’t try to keep selling everything. I trust Subarus but the computers scare me! The dealership was clean, the managers make you seem like family and you aren’t just a sale. I will definitely recommend all my family and friends to come here and I’ll definitely be back for service. Thank you guys again for making the car buying experience not a pain. I came here due to my best friend recommending me to come. She bought a used rav4 2 years ago and continues to have great service.

BUYER BEWARE, ESPECIALLY IF YOU'RE A WOMAN: After my experience with Blaise Subaru, I will NEVER purchase another vehicle from any of the Blaise dealerships. I bought a used vehicle from them and was told by the salesman they would fix any issues in the first 3 months I owned it, but also that in his experience they'd often fix things for a bit longer than that. We immediately noticed the rear camera was completely fogged on the interior and that a seal on the passenger side front door was broken and made for a VERY noisy ride. Prior to 3 months, we brought in the vehicle and had those issues dealt with, although it took multiple appointments and tons of phone calls. Their service department said they had an issue with getting messages and often it would take a week or two to get a response. During this time, we noticed the car was burning through oil at a rapid rate and asked them to check that. They didn't, they just changed the oil, apparently due to a miscommunication between the service desk and the technicians. At the same time, they told me that it needed new tires and new wheel bearings. When they sold me the car a few months prior, they said it had new tires (it did!). They also told me wheel bearings just give out suddenly and there was no way of knowing beforehand that this would be an issue. They told me I had to do this multi-thousand dollar repair right away because it was incredibly dangerous. I explained they would need to replace the wheel bearings, as it was still within the reasonable service window and the only reason we were past the 3 month mark was because of the communication issues in the service department. At this point my husband started to interact with them and got completely different information. Suddenly, the wheel bearings would be good for another year, and the tires were fine. As for the oil issue, he was told the sales department would need to pay for any additional repairs if we wouldn't and we had to speak with them directly. All of this took ages to deal with because of the communication issues. The good news was my original salesman was now in a management position, so I assumed he would stand by his word. Instead, he called my husband, said he heard we were unhappy with the vehicle we'd had less than 5 months and we could return it, but he'd have to look up the current value of the vehicle first and that's what they'd offer. All we wanted was the vehicle fixed and to get a straight answer about what was actually wrong. We have given up trying to work with them and will be taking the vehicle somewhere else to get serviced. It's too bad they have a monopoly on car dealerships in the area, but next time I buy a car I'll gladly drive 50+ miles to avoid them.

BUYER BEWARE, ESPECIALLY IF YOU'RE A WOMAN: After my experience with Blaise Subaru, I will NEVER purchase another vehicle from any of the Blaise dealerships. I bought a used vehicle from them and was told by the salesman they would fix any issues in the first 3 months I owned it, but also that in his experience they'd often fix things for a bit longer than that. We immediately noticed the rear camera was completely fogged on the interior and that a seal on the passenger side front door was broken and made for a VERY noisy ride. Prior to 3 months, we brought in the vehicle and had those issues dealt with, although it took multiple appointments and tons of phone calls. Their service department said they had an issue with getting messages and often it would take a week or two to get a response. During this time, we noticed the car was burning through oil at a rapid rate and asked them to check that. They didn't, they just changed the oil, apparently due to a miscommunication between the service desk and the technicians. At the same time, they told me that it needed new tires and new wheel bearings. When they sold me the car a few months prior, they said it had new tires (it did!). They also told me wheel bearings just give out suddenly and there was no way of knowing beforehand that this would be an issue. They told me I had to do this multi-thousand dollar repair right away because it was incredibly dangerous. I explained they would need to replace the wheel bearings, as it was still within the reasonable service window and the only reason we were past the 3 month mark was because of the communication issues in the service department. At this point my husband started to interact with them and got completely different information. Suddenly, the wheel bearings would be good for another year, and the tires were fine. As for the oil issue, he was told the sales department would need to pay for any additional repairs if we wouldn't and we had to speak with them directly. All of this took ages to deal with because of the communication issues. The good news was my original salesman was now in a management position, so I assumed he would stand by his word. Instead, he called my husband, said he heard we were unhappy with the vehicle we'd had less than 5 months and we could return it, but he'd have to look up the current value of the vehicle first and that's what they'd offer. All we wanted was the vehicle fixed and to get a straight answer about what was actually wrong. We have given up trying to work with them and will be taking the vehicle somewhere else to get serviced. It's too bad they have a monopoly on car dealerships in the area, but next time I buy a car I'll gladly drive 50+ miles to avoid them.