Mazda and Subaru
New Car Dealership in Monroeville, PA
Overall Rating
4.8/5
Read dealer reviews
#1 Cochran Subaru is not just your Pittsburgh Subaru dealership, we also provide a full line of services dedicated to our Pennsylvania customers. From Subaru car repairs performed by expert mechanics, to OEM Subaru auto parts, to car loans, #1 Cochran Subaru is the smart choice for your automotive needs.
If you're looking for service for your new Mazda or Subaru, #1 Cochran Subaru Monroeville's trained mechanics can help keep your new car running like new. So give them a call!
#1 Cochran Subaru Monroeville Reviews
Overall Rating
4.8/5
217 out of 225 people recommended this dealer
Overall Facilities:
4.5/5
Worst Service Experience Ever
Reviewed by Dan Adamczyk
in Pittsburgh, PA
September 20, 2019
Honestly if I could give 0/5 stars I would.
I dropped my vehicle off for a state inspection, a brake light repair, and multiple recalls. Usually I would have the inspection done elsewhere but because the brake light was likely a wiring issue and the fact that there were recalls I decided to have my vehicle serviced here.
I dropped the car off Friday night and had service scheduled for Saturday at 6:30 am. I received a call from I believe Tyler? at about 10:30 am Saturday stating that my car had passed the inspection and was ready for pickup.
When I arrived via lyft they informed me that the brake light was in fact working and had me sign some paperwork and gave me my keys. To my surprise, the inspection stickers had not been updated. I went back inside and asked them if they had completed the state inspection. They informed me that they had instead done a multipoint inspection.
They pulled out the envelope on which I checked the box for State inspection with a sharpie. The check was clearly visible. The employees simply stated that "they must have missed that". They attempted to deflect the blame onto me saying I had made my appointment incorrectly online (not true). They said that since they had to pull up my car it somehow threw everything off. Meanwhile the envelope so clearly had everything written out and indicated. They did not offer to resolve the situation in any way. I was furious and could not believe the service department's incompetency.
I decided to leave and what do you know, my left turn signal was still blinking rapidly. Apparently they did not fix the brake light either! This was the worst experience I have ever had when trying to get my car inspected. The lack of attention to detail displayed by Tyler and the service department was laughable. Again if I could give 0/5 stars I would.
State inspection and oil change
Reviewed by Amy
in Pittsburgh PA
July 25, 2019
It was easy to schedule, the service was in and out in the time frame I was told, and it was all very straightforward. I hung out in the lounge and worked from my laptop and enjoyed the free coffee. The only reason I didn’t give 5 stars for facility was because there was ONE parking spot available for customers. I wouldn’t have known where to park if that space wasn’t open. It would have been a minor inconvenience.
Hassle-Free experience
Reviewed by MattR
in Pittsburgh, PA
January 09, 2014
I called ahead of time to ensure the car I was interested in (a 2014 Forester w/ the EyeSight system) was in stock. I got a quick call back from Jeff explaining that it was not but would be in a few days, so we set up an appointment. At the appointment Jeff and Ron had the car waiting out front for the test drive, then Ron and Dave walked me through the trade-in and financing, I signed my name a bunch of times, and I was off in my new car. Bottom-line: they had exactly what they said they'd have, treated me fairly on my trade-in and the price of the car, were very friendly, and, most importantly to me -- there were no surprises, high-pressure pitches for extra warranties, or any of the stereotypical hassles of buying a car. Sure, they have an extended warranty but it was explained to me simply and when I said "No, thanks," that was that.
