Faulkner Subaru of Harrisburg

Staff are approachable and did a commendable sales service. Hoping that it will be the same during the after market service and maintenance.

I have been a customer of Faulkner Subaru for 12 years and have always been impressed with their sales and service.

In need of a new used Forester i watched their website for several days and saw several cars that were of interest but the ones I was interested in sold quickly. I happened to be on their website when a brand new listing popped up, just what i was looking for!! As fast as my fingers could type, I contacted their online sales. I told them I had seen cars go so fast that I did not want to miss out on this one, I wanted to get it before it ended up being sold. I asked for final price, gave the rep all my info, and was told they'd be back with price shortly,so I waited. The pics for the car popped up and I reaffirmed my desire to purchase and was told price was on the way. I made repeated contact with the rep eager to close the deal. Hours go by and rep stops responding to my email. This continues over night. Contact rep before hours wanting to close the deal. Still waiting on price. Hours later after more back and forth, the rep says: sorry for the inconvenience but that car was sold late last night. What?? How??? I made attempt to buy at 3pm when listing first appeared and was given a run around. I was willing to travel a few hours for just the right car. I have been purchasing used cars online since 2012 from various central PA dealerships. In those many instances, I have contacted online sales and told them i wanted to get that car and asked for price. Within a short, reasonable time, price was given and deal was closed. Totally inept here, total disrespect of the online buyer.