Wilsonville Subaru

I went in to get my car looked at for a general 50k inspection, it is a 2017 Crosstrek. Well it was supposed to be an hour, but my wife got stuck there longer because they never read the online booking notes of the check engine light and tire inflation lights were constantly on. Well she was stuck there for another hour. They come back with a recommended service bill of nearly $7k! They have been texting me all morning before the appointment that they are interested in buying the car. Well with this type of bill, I was tempted to purchase a new car then instead. I take a $50 Uber from work to get there and test drive a car I am interested in. Throughout this process I have repeatedly asked what they can give me as a trade in value. They said "that is not their process" and cannot give me a trade in quote until we get to the final step of the process. At this point I'm pretty interested in the new car. I tell them that I do not want any of the service packages and for sure don't need GAP insurance as I'm putting $5k down on a card and using the trade-in value. I explicitly said I am only doing the financing because I didn't expect to buy a car today, and would payoff the loan in 2 months after all the titling and registry work passed the DMV. We get to the end, and they hand me the financing statement. The sales person Michelle has included the servicing packages and GAP insurance. They are also only offering me $7k for my trade in saying that the car needed all this work. Majority of the work is labor and not parts. The financing statement has about $10k in line-items I specifically stated I didn't want. The final financing statement came out to $28k..... the price of the car alone was only $28k!!! So the math of $5k in cash + $7k in trade in, and they still snuck in things to make the financing total the same price of the car. I told them if they could give me $9k for my trade in and removed all the other packaged items I didn't want, I would sign and leave with a new car. They refused to negotiate on the trade-in. Now I'm even more mad because of this coupled with the unwanted packages. My wife and I get up and paid $175 for the oil change and inspection and walked out. Loss of sale of a new car and all they made was $175. The only reason I am giving two stars is that Quintin in the servicing department was very helpful. My wife walked in at 10am, and she and I walked out of the dealership at 3:30pm.

Beyond disappointed with their Internet consultant Raul Cruz. I was getting information on a certified used vehicle in chat. He was friendly at first until I started asking about the out the door price and for details on the taxes, title and fees. He said he was going to email me the details, he never did. And then he just abruptly ended the chat without any explanation. Not sure it's even worth it to go into the dealership if that's how I'm going to be treated.

Salesman Nick was very knowledgeable, friendly and polite. Helped me find the right vehicle I was looking for. He walked me through all the steps needed to complete my transaction. I will recommend this dealership to my Friends and Family.