Carr Subaru

I had a stressful experience at Carr Subaru. I felt like I came in asking for a good deal, and the sales and finance department did everything in their power to try and extract more money from me. I will go out of my way to discourage people from going to Carr going forward.

“Buying a used car is like buying a computer from a pawnshop” This is a direct quote from Chris, the sales manager, at Carr Subaru. Avoid this pawnshop, folks! We purchased a used Hyundai Kona from Carr Subaru. Before we signed anythingf we learned that the charger door was broken. They kept the car to fix the door and delivered it to us two days later. When the car was dropped off, they had forgotten the temporary tags and hadn’t removed any of the sales stickers. They also delivered only one key. Figuring they also forgot that, we reached out to request the second key. It was then that they disclosed that there isn’t a second key - a fact that they kept from us during the sales process. (We traded in a car with 2 keys, and as this was our first used car purchase, did not suspect that they would keep that from us) A replacement key costs around $750- no small amount. We requested they cover the cost of the key replacement, which Chris refused to do. In the conversation about the transaction Chris simultaneously claimed they “lost money on the deal”, that she hadn’t pulled the deal and didn’t know the terms, and that they never “hid” from us that there was only one key. Not disclosing and hiding are synonymous is my book. Treating your customers like they are patrons of a pawnshop is bad business, and we will not be doing business with these people again

We test drove a vehicle with Sam, then made an offer on it during a text exchange. He offered to get it at that price. Then we set up a time next day to pick up our new car, drove into the city to do this, and during the ride, there was another text exchange. He notified us the car would actually be more money. We balked, and we said we had agreed to a set price the day before. He said we didn’t actually have a deal the day before. We were frustrated at the non- transparency, and so we said he could keep the car. He said that he couldn’t actually keep this car, because it has sold. But he could sell us another. This confused us even more. Why were we coming to pick it up then? All in all, not transparent, not professional. … We wasted a lot of time dealing with him. And the car in question is still up on their website for sale, days later. Sheesh.