Waikem Auto Family in Massillon including address, phone, dealer reviews, directions, a map, inventory and more

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3710 Lincoln Way E
Massillon, OH 44646

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Waikem Auto Family

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

62 out of 69 people said they would recommend this dealer

1 (out of 5)

Not a fan anymore

Reviewed by Not a fan anymore in Navarre ohioMay 25, 2021

Very disappointed. We were very let down with your dealership. You low balled our trade, wasted our time and not one thing that your sales guy Ron said he could became real. He was told numerous times we wanted a 0 down lease and that we needed payoff on our trade. Instead we got a super low ball offer on our trade,needed a cosigner and lease payment of over 400.00 a month. We know what the car is worth, she has good credit, and Ron said he could have our lease payment of 300 or less. This could have been a win win for Waikem and us. I will not refer anyone else to Waikem or buy there again..I know,we were just a number and on to the next

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Subaru Tradition Continues

Reviewed by Repeat Buyers in Massillon, OhioMarch 28, 2021

We just purchased a new car from Rick Spieth. We having been buying cars from him for over 12 years. He is definitely the salesman you want when buying a car from Waikem. He goes above and beyond to make sure you have a great buying experience. He explained the new car thoroughly and made sure we had everything we asked for and more. If you are looking to buy a car, ask for Rick. You will not be disappointed.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

2 (out of 5)


Reviewed by Tracey44646 in Massillon, OhioFebruary 22, 2021

My husband and I purchased a 2021 F350 that was ordered in October for production at the Ford plant. Our car salesman was Bob Bryce. Initially we were told delivery was near Christmas. My husband called the week before and left messages x2 that were never returned. He finally reached him and Bob told us he was sure it would be there but we requested him to call and ask as we were working with CSE for our loan. Several days went by with no return call. My husband called him and he informed us new dat January 18th. Once again as the 18th drew near I called and left messages that were never returned. My husband called and had him paged and asked him to check on date he said he would. Once again no return call. My husband called him and he said new date was February 8. Now I understand it being late. I am a nurse and with COVID EVERYTHING is late. But when I am spending $57,000 I don't feel a few phone calls is asking too much! I feel I worked harder for this sale then Bob did. I also want to say how awesome Pete was at going over all of the gadgets on the truck. He was awesome. Unfortunately I have a sour taste in my mouth and probably would not shop there again. Bob said that its a running joke at the dealership about him not returning phone calls. Well its no joke, its not funny and its far from being professional. I believe in keeping business local but you lost ours.

Customer Service 2

Buying Process 2

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

About Waikem Auto Family

When you buy a car at Waikem, you are reinvesting in your community. The Waikem family members live in Stark County and invest in Stark County. Plus we proudly employ more than 300 local employees. Waikem is one of the few remaining family owned and operated car dealerships in Stark County.

We have the right car waiting for you at the most affordable price. On the Waikem Auto Mile between Canton and Massillon, there is a huge selection of Cars, SUVs, Trucks and Vans. It's not just that we are family-run and our inventory is huge our cars are also affordable!

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