4231 Lincoln Way East
Massillon, OH 44646

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Sales: 330-481-5140

Used Cars: 330-481-5140

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of Diehl Subaru of Massillon

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

778 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Went in for service, my advisor was very knowledgeable

Reviewed by swede_44109December 06, 2025

Went in for service, my advisor was very knowledgeable and explained the need for the repair I had done.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We have purchased 2 new Subaru's in the past year.

Reviewed by John NDecember 03, 2025

We have purchased 2 new Subaru's in the past year. We have our Subaru's serviced there also. Always great service and the people are very helpful. Last time I was in Thorne Silvius took great care of both of our Subaru's. While in there I asked about trading in my Outback to get more options. Jared Ady and Shaun Swihart took great care of me. Went above and beyond communicating with me to made sure I got the Outback I wanted. No pressure, very easy to deal with. After you purchase your Subaru. Make an appointment with Matt Phillips. He will go over all the cool options the Subaru you purchased can do and some you didn't know. He is extremely knowledgeable and always willing to answer your questions you have. Definitely a great place to buy Subaru. I would highly recommend this dealership.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I live in Cleveland, but when I am searching for a new

Reviewed by Howard Z from Solon, OhioMay 15, 2025

I live in Cleveland, but when I am searching for a new car I talk to dealers from Buffalo to Chicago. I have been doing this for years and I can honestly say the dealers in smaller towns will give you the best deal, if you are willing to travel. Two weeks ago I contacted over 20 dealers and by far the best deal and the nicest people were Diehl in Massillon. Thorne Silvius was great as was Tim Smith the sales manager. No xxxxxxxx, no games. Their pricing was excellent and they were very easy to deal with. I drove down there, the car was ready, they got me through finance fast and away I went in a new Outback. I highly recommend you to them if you are thinking about leasing or buying a Subaru. Great dealer, no hassles at great prices ... cannot beat that from Buffalo to Chicago.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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