Brunswick Subaru in Brunswick including address, phone, dealer reviews, directions, a map, inventory and more

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2992 Center Rd
Brunswick, OH 44212

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Reviews of Brunswick Subaru

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.5 (out of 5)

58 out of 64 people said they would recommend this dealer

5 (out of 5)

Brunswick Subaru. I was well satisfied.

Reviewed by Nancy in Medina, OhioApril 26, 2021

The job was done quickly. They gave me a loner vehicle which allowed me to check out some features my car doesn't have. They also allowed me to eat my meal in the lobby and I was afraid they would kick me out due to COVID-19. If was a good experience for me. Thank you!

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Horrible Leasing Experience

Reviewed by Erin in Twinsburg, OHApril 06, 2021

Never, ever again. Horrible experience with Sales, Financing and the Customer Service Team overall. Turned my lease in for a newer version - car was scratched and dirty. No good solution was offered and I never got an apology or offer to fix the scratches or detail the car. Anywhere else would have gone above and beyond. I was told the paint guy works specific days/times and with that info I would have had to take a day off work. I am still waiting for a call for someone to fix the issues. The salesperson, John, pretty much didn’t care after I drove off the lot. He was a great salesperson prior but sadly, things were much different this go around. Onto financing, Matt was the financing rep. I was told by Sales (text messages saved) that my payment made on my old lease would come back after the loan was fulfilled. That didn’t happen. The bank confirmed the payoff inquiries - those didn’t match up either. No one called to go over this but I am out my last payment on my old car unnecessarily. I was told I would get it back and it didn’t happen. Again, poor customer service and in financing when things don’t add up it really leaves a bad taste in your mouth. I won’t be back. And again, no call from financing to explain and/or fix the issues. I would love a call to discuss from Matt ... Norm ... Mike ... anyone? I don’t recommend this dealership to anyone. I have shared my experience with family and friends. I have shown the bank log, the text messages, and my lease paperwork and it is alarming. I love Subaru but won’t ever recommend Brunswick Subaru to anyone.

Customer Service 1

Buying Process 2

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

William

Reviewed by Bi Peterson in Brunswick hills, ohioMarch 09, 2021

Excellent servic! Got the job done quickly and efficiently as usual!

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

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