Capital Subaru

Absolutely the BEST!! UPDATE: Libbie and I are thrilled with our new Outback – it's everything we hoped for, and everyone raves about how great Subarus are. I'm surprised more people don't own one! I want to share my experience at the dealership. Dewayne Windley, our salesman, was incredibly knowledgeable and professional, far beyond his years. The entire staff was outstanding. I'm taking it in today for the first oil change and will provide feedback on the service department later.

This place has really gone downhill in the last 10 years. The sales department has always been sleezy, but no more so than any other car dealership. When I first bought my Legacy, 13 years ago, the service department was the best I’d ever encountered. It was run by a guy named Chris and he was personal, he really understood the innerworkings of the vehicles, himself, and his technicians would actually speak to you. Recently, they’ve moved to a model where you have a “concierge”, which is basically a person in sales, who knows nothing about how cars work and who changes everything the technicians say is going on with your car, to sales-speak. You also aren’t allowed to talk to technicians anymore. Lastly, they told me that they don’t even bother with coolant problems anymore, because any coolant system problem will always destroy a Subaru engine. Subarus don’t have temperature gauges in their cars. They only have an engine temperature light that comes on only once the engine is destroyed. They won’t even bother to look into coolant system problems anymore because of this. They just have a way of using you back over to sales, when you realize that this design flaw destroys engines. This is so many levels of crazy, and it is the reason I will never own a Subaru again for the rest of my life.

This place has really gone downhill in the last 10 years. The sales department has always been sleezy, but no more so than any other car dealership. When I first bought my Legacy, 13 years ago, the service department was the best I’d ever encountered. It was run by a guy named Chris and he was personal, he really understood the innerworkings of the vehicles, himself, and his technicians would actually speak to you. Recently, they’ve moved to a model where you have a “concierge”, which is basically a person in sales, who knows nothing about how cars work and who changes everything the technicians say is going on with your car, to sales-speak. You also aren’t allowed to talk to technicians anymore. Lastly, they told me that they don’t even bother with coolant problems anymore, because any coolant system problem will always destroy a Subaru engine. Subarus don’t have temperature gauges in their cars. They only have an engine temperature light that comes on only once the engine is destroyed. They won’t even bother to look into coolant system problems anymore because of this. They just have a way of using you back over to sales, when you realize that this design flaw destroys engines. This is so many levels of crazy, and it is the reason I will never own a Subaru again for the rest of my life.