Southern States Subaru in Raleigh including address, phone, dealer reviews, directions, a map, inventory and more

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2511 Wake Forest Rd
Raleigh, NC 27609

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Southern States Subaru

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.6 (out of 5)

2 out of 8 people said they would recommend this dealer

1 (out of 5)

Bad Service Experience Dont go here

Reviewed by Ben in Raleigh, NCMay 05, 2021

We purchased our 2017 brand new from Southern States Subaru and have taken it in for scheduled service since our purchase. We took it in last week for two recalls, a NC inspection and the 40,000 mile maintenance - the service rep provided us with a loaner car since they said it would take all day. When we signed for the car he said it had a full tank of gas and we should bring it back with a full tank. We drove it home and then back the next day (7.5 miles each way for 15 miles total). When returning the car we stopped at the gas station nearest the dealership to top off the tank - it took THREE GALLONS to fill it up, obviously the tank was not full when given to use the day before. The service department charged us $126.00 for an inspection and oil change. When I mentioned to CHUCK Vasquez, our service rep, that the loaner car gas tank had not been full as we were told he was very snarky and a bit adversarial. Chuck stated, I didn’t tell you that - possibly he didn’t but the guy that gave us the car did and as a customer it really didn’t care what individual had told me - they all should be representing Southern States. Chuck tried to turn into a pissing match and then started joking around - he never offered an apology or accommodation. Chuck just acted like a jerk and as a customer it made me uncomfortable and upset. A couple days later I received an automated survey call from Southern States Subaru basically asking if I was satisfied with my service experience - I said NO. Based on my response it allowed me to leave a recorded response and I did describing our treatment by Chuck. It end with a message stating that a manager would be in touch, I have not been contacted to date. Based on this treatment, and I have read other bad reviews of experiences with Chuck, we will not be taking our car back to this dealership for any further service and I would not recommend it to anyone else either! It’s not the $5 but the sorry attitude and poor communication.

Customer Service 1

Buying Process N/A

Quality of Repair 3

Overall Facilities 3

Maximum rating = 5

2 (out of 5)

Recalls - lack of communication

Reviewed by AC in Raleigh, NCDecember 11, 2019

Scheduled vehicle we purchased from this dealer for addressing recalls (3) weeks in advance and once there, they could only do one because they didn't have parts for the others. They didn't even bother to call me or let me know to reschedule when they had the parts. Half day shot for nothing.

Customer Service 1

Buying Process 2

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

5 (out of 5)

Awesome Subaru Repair Service

Reviewed by Lee in Cary,NCApril 02, 2019

Excellent Service. From Washington State, Daytona Beach, and Cary, NC. I Finally, I found a 5 Star Subura Service Center In Southern States Subaru Raleigh.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Southern States Subaru

Come visit us at Southern States Subaru, your local Raleigh Subaru dealer. Our staff is ready to help you purchase or lease your next vehicle. When you visit our car dealership in the Raleigh area, expect the superior customer service that you deserve. With years of experience and training the Southern States team will get you into the Subaru vehicle that is right for you. Southern States Automotive has been in business since 1986. The Southern States team is committed to excellence and making your car-buying experiences a positive one!

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