Capital Subaru of Greensboro

For the past 5 years I have had nothing but excellent service for my 2020 Forester at Capital Subaru. Even though I have moved 3 hours away, I will continue to visit Capital for my service needs as I have found them to be friendly, knowledgeable, trustworthy, and well priced compared to the dealership in my new city. Thank you Capital Subaru!

I put down a $1,000 deposit on a demo car deal. After catching dishonest behavior during the process, I decided not to move forward with the purchase and requested a refund. That’s when the nonsense began. First, they gave me a fake-looking receipt and claimed the refund would hit my account in 10 days. Over 13 days passed — no refund. I contacted my bank, and they confirmed no refund was ever initiated. I left voicemails at Capital Subaru — no response. When I showed up in person, no one could tell me where my money was. They were totally disorganized, and no one had answers. Then someone actually had the audacity to ask if I had checked the correct bank account. Like… what?! Do you think I’m showing up here because I forgot where I bank? That’s incredibly disrespectful. And when I called out how shady this whole situation felt, they told me to “be professional.” No. Be professional? xxxxx, give me my money. What’s even worse — they changed their story and suddenly claimed I’d be getting a check in the mail from corporate in 3 weeks. When I asked for corporate’s phone number (again), the guy said he “had to go find it.” Who doesn’t know their own corporate number or have it ready for customers? It took him three full minutes to look it up. The joke? I had already found the number myself with a quick Google search, and I had already contacted corporate directly. They told me they weren’t aware of the issue at all but said they’d escalate it to the account manager. So now, I get to wait and hope I get my money back. This whole thing is not even about the $1,000 anymore — it’s about trust, accountability, and basic integrity. It's incredibly frustrating and a huge letdown given the high-quality service I’ve received in the past from their service department. Stay far away from Capital Subaru. Don’t trust their paperwork, don’t trust their word, and definitely don’t trust them with your money.

Cameron Williams was very wonderful and very knowledgeable about the services and vehicles offered here