Subaru
New Car Dealership in Fayetteville, NC
Overall Rating
4.5/5
Read dealer reviews
Cross Creek Subaru is your premier retailer for all things Subaru in the Fayetteville NC, proudly serving the Sanford, Southern Pines, Fort Bragg, and Hope Mills NC region. Our mission is to provide our customers with the best automotive buying and ownership experience around, and continually strive for excellence within every aspect of our business. We pride ourselves on going above and beyond to understand your needs, and to demonstrate the respect you deserve and expect. We are a family owned and operated new and used car dealership, who treats all of our customers as if they are a part of our family. Come in and see for yourself!
Cross Creek Subaru also has a service department if you need ongoing support with your new Subaru, Cross Creek Subaru has Subaru-trained mechanics and uses the highest quality parts. If you are in Fayetteville, Cross Creek Subaru should be your dealership!
Cross Creek Subaru Reviews
Overall Rating
4.5/5
52 out of 59 people recommended this dealer
Overall Facilities:
4.4/5
Owner, Sam, is awesome... rest is blah...
Reviewed by Hatch
in Greensboro, NC
June 27, 2020
Got a price from the internet department. They Texted and asked if it was good at 9am. I replied at 10 and said I was driving to buy it and would be there after 2 hour drive. I got there and there was a text 10 minutes before I got there said they sold it... Salesman who quoted vehicle was scarce. Another nice salesman named Myc found another (more expensive) vehicle. Sales manager, john, decided it was more important to eat lunch than talk to us. Never even acknowledged we were in building. Owner, Sam, eventually came and talked to us and split the difference with us. Very fair compromise. Nice guy who I would buy a car from again. Needs to clean up some of operations staff though as the rest of staff left something to be desired.
2018 Subaru Forester Touring
Reviewed by Roy
in Coats, NC
April 09, 2020
We brought our Subaru in for service, Paula was very professional, kept us up to date on everything and got a free wash detail. We were skeptical to bring it in during the pandemic going on, but everything worked out. This was our 1st Subaru after being loyal Toyota buyers and have been happy thus far for the last 2 years.
Best Car Buying Experience in 50 years
Reviewed by Peggy6NC6Maine
in Sunset Harbor, NC Winter Harbor, Maine
May 31, 2016
My mother does not have an email address so she asked me to extend her sincere gratitude of thanks to the Cross Creek Subaru staff for their kindness and professionalism in making her car purchase such a pleasant experience. Her and I would like to especially point out our sales woman, Emily Bracey. The kindness and at ease feel you gave my mother during this process was nothing less than outstanding. She had been nervous for a week coming into this process because her experiences in buying vehicles over some 45-50 yrs has always been something less than pleasant. From the time we walked in unannounced and unscheduled, Emily took away from her already engaging schedule and literally treated us like family. She made sure that my mother got exactly what she wanted in the way of options on the car. My 79 yr old mother was so afraid she was going to be “bullied” into buying something else. From the time mom told Emily what she wanted, Emily put her towards that vehicle. It allowed my mother to “breathe with a sigh of relief” that she didn’t have to have her guard up. It was, by far, the most pleasant car buying experience that either of us have ever been through. I will absolutely seek out this dealership for my next car purchase and I will express to everyone I know that this is the dealership to do business with. The Subaru product is a great one. When you add this type of customer service to it, it is a major win for the manufacturer and the buyer. From top to bottom, this is exactly how a car buying experience should feel. Thank you all so much again. Sincerely, Kevin (son) Evelyn (mother)
