Subaru
New Car Dealership in Fayetteville, NC
Overall Rating
4.6/5
Read dealer reviews
Cross Creek Subaru is your premier retailer for all things Subaru in the Fayetteville NC, proudly serving the Sanford, Southern Pines, Fort Bragg, and Hope Mills NC region. Our mission is to provide our customers with the best automotive buying and ownership experience around, and continually strive for excellence within every aspect of our business. We pride ourselves on going above and beyond to understand your needs, and to demonstrate the respect you deserve and expect. We are a family owned and operated new and used car dealership, who treats all of our customers as if they are a part of our family. Come in and see for yourself!
Need service for your new Subaru?
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Cross Creek Subaru Reviews
Overall Rating
4.6/5
61 out of 68 people recommended this dealer
Overall Facilities:
4.6/5
Forester First Service
Reviewed by WayneO
in Southern Pines, NC
January 11, 2021
Took Forester in for first 6000 miles service. Asked Service Manager to have Technician check and straighten steering wheel. The steering wheel was about 5 degrees away from horizontal. Thank you Cross Creek Subaru for taking the initiative to perform a Four (4) Wheel Alignment to determine the root cause and make adjustments to bring the wheel alignment back into specifications. The Service Manager stated that although rare, the tie-down of the vehicle during transport can move wheel alignment.
New Forester with Ava and John
Reviewed by Theresa Ganse
in Pinehurst
December 28, 2020
John and Ava Poole Provided us with excellent customer service. Very friendly and efficient.
Cross Creek Subaru was very helpful but make sure you see John and Ava.
Best Car Buying Experience in 50 years
Reviewed by Peggy6NC6Maine
in Sunset Harbor, NC Winter Harbor, Maine
May 31, 2016
My mother does not have an email address so she asked me to extend her sincere gratitude of thanks to the Cross Creek Subaru staff for their kindness and professionalism in making her car purchase such a pleasant experience. Her and I would like to especially point out our sales woman, Emily Bracey. The kindness and at ease feel you gave my mother during this process was nothing less than outstanding. She had been nervous for a week coming into this process because her experiences in buying vehicles over some 45-50 yrs has always been something less than pleasant. From the time we walked in unannounced and unscheduled, Emily took away from her already engaging schedule and literally treated us like family. She made sure that my mother got exactly what she wanted in the way of options on the car. My 79 yr old mother was so afraid she was going to be “bullied” into buying something else. From the time mom told Emily what she wanted, Emily put her towards that vehicle. It allowed my mother to “breathe with a sigh of relief” that she didn’t have to have her guard up. It was, by far, the most pleasant car buying experience that either of us have ever been through. I will absolutely seek out this dealership for my next car purchase and I will express to everyone I know that this is the dealership to do business with. The Subaru product is a great one. When you add this type of customer service to it, it is a major win for the manufacturer and the buyer. From top to bottom, this is exactly how a car buying experience should feel. Thank you all so much again. Sincerely, Kevin (son) Evelyn (mother)
